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Technical Support Assistant

HAWK BROWN RECRUITMENT LTD
Job LocationFarnham
EducationNot Mentioned
Salary25,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Technical Operations AssistantFarnham£25K to £28K per annumMy client is seeking a Technical Operations Assistant to join their team within the heart of Farnham. The Technical Operations Assistant will support the day-to-day operations within the I.T. Department, acting as the main point of contact. The TechnicalOperations Assistant will:

  • Track work progress within each team to ensure all allocated tasks and deadlines are met
  • Communicate all information regarding changes in system scope, delays and potential delays
  • Work with the Team managers to ensure projects are delivered within scope and budget
  • Hold daily/weekly meetings and daily huddles for the teams to discuss ongoing projects
  • Assist the teams with the management of their workload and ensure that deadlines are clearly communicated and met
  • Ensure that the IT Director is kept up to date with any product issues experienced by the Business and assist with providing a resolution
  • Work with other departments to understand their needs in relation to in-house applications, and act as primary point of contact for the Group to raise queries and issues with these systems
  • Provide users, business stakeholders and the management team with regular project updates for all projects that are currently being worked on
  • Stand-in as Team Leader for any of the teams in the IT Department in their absence
The ideal candidate will:
  • Have proven experience within a team coordination role supporting technical teams
  • Have experience of building and maintaining effective relationships with stakeholders at all levels
  • Have excellent IT skills, advanced knowledge of Microsoft Excel
  • Have good skills and knowledge of leadership, facilitation, situation awareness and conflict resolution
  • Be an excellent communicator, both verbal and written
  • Be an excellent problem solver
  • Have excellent organisation and time management skills working within a fast-paced environment
  • Have the ability to produce clear requirements from undefined and unstructured information
  • Have the ability to demonstrate seeing projects through from concept to completion
  • Ideally have experience of working within a Business Analyst role or similar role
Working hours are Monday to Thursday 8.30am-5.30pm, and Friday 8.30am - 5.00pmThis role offers a fantastic work environment and benefits

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