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IT Support Engineer

Reed
Job LocationFarnborough
EducationNot Mentioned
Salary£25,000 - £28,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support Analyst | Helpdesk | 0365 | AD | Active Directory | 1st Line | First line | 2nd Line | second Line1st / 2nd Line IT Support Analyst with outstanding customer service required to join a growing MSP based onsite in Farnborough.As the first point of call within IT, you will be responsible for providing support to 1 main client in a hybrid (on-prem / cloud) environment, utilising your skill set giving a 1st time fix as much as possible.What you will do:

  • Answering calls from end users in a professional and polite manner
  • Working to resolve where possible calls as FTF (First Time Fix)
  • Working within SLAs to manage customer issues and ensure calls are handled correctly, escalating to internal teams or 3rd parties where necessary
  • Following up with customers at the completion of a ticket from any team to ensure their satisfaction before closing the ticket
  • Ensuring that any ticket raised – for FTF or onward escalation has complete detail of the issue and all tasks undertaken in the resolution of the ticket to date
  • Ensuring all tickets raised are completed to a high standard of information, where necessary capturing any changes to the end user information – eg contact number, working location, equipment asset tag etc
What we need from you:
  • Active Directory, O365, Blackberry, Sharepoint
  • A good understanding of Help Desk tools
  • Excellent understanding and practical experience of Windows based environments
  • Knowledge of incident, problem, request, change and release management.
  • Ability to use logic and reason to troubleshoot and fault find.
  • Excellent communication skills
  • Excellent customer service
What youll get in return:As well as a salary of between £25-28k (DOE), you will also get a starting annual leave allowance of 20 days (increasing with service) + BH and eligibility for the company bonus scheme.If you have experience of 1st and 2nd line support and looking to join a business that really cares for their staff then hit apply now!IT Support Analyst | Helpdesk | 0365 | AD | Active Directory | 1st Line | 1st line | 2nd Line | second Line

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