Employee & Customer Experience Coordinator - Fast Innovating Tech Brand

Job Description

We have a tremendous opportunity for a customer-focused Culture & Experience Coordinator to join our technology business in a newly created role.We are renowned for our customer focused service, and this role is all about extending that ethos to our employees, guests and visitors by providing a world class experience in our hybrid workplace world that supports our people at work, rest and play.As our first culture & experience coordinator, you will own and manage the in-office experience to delight visitors, attract new employees and make our business a place where people can do their best work. Think 5* hotel concierge experience for employeesand external visitors alike.Role Info:Culture & Experience Coordinator / Customer Service / HostFarnborough£25,000Plus Full Benefits PackageFull Training & ProgressionLevel: Entry LevelProduct: Cloud Technology Marketplace platform- Amazon-style marketplace for IT partners to purchase Cloud products & services for their clients. Very cool.Pedigree:Were listed on the Inc 500Awarded Best Places to Work 2021Women in IT UK Awards 2021Revenue: $500 millionGrowth: $96m Series F Funding and two pivotal European acquisitions, Wirehive and ReselloThe Culture & Experience Coordinator Role:Working from beautifully appointed Offices in Farnborough, youll be the ultimate host ensuring our in-person and virtual events go off without a hitch.This role sets the benchmark for delivering a 5* hotel concierge experience for employees and external visitors alike.In a nutshell you will:+ Own and manage the in-office experience+ Own and manage the online employee experience+ Develop, organise and curate the employee social experienceYour Day to Day in this role includes:+ Organising large in-person meetings and events, both on and offsite including catering, transport and other logistics+ Collaborating with our Culture Club(s) to put on a wide range of events for employees (both in office and remote) throughout the year+ Ensuring the day-to-day smooth running of our facilities with a naturally helpful, passionate customer focus+ Looking after our new starter employee experience+ Creating content for updating the employee social and community events pages in SharePoint+ Providing a safe & secure physical workplace with HSE, fire, first aid and, of course, COVID safety measures.+ Assessing the effectiveness and enjoyment of events through attendance, and feedback from the team.+ Managing and monitoring desk allocation to support expansion logisticsPosition Requirements:Youll be ideal for us if you:+ Come from a hospitality or service-based sector where you learned brilliant team leadership and developed your customer service abilities.+ Have a knack for seamless organisation, an eye for detail and an excellent ability to execute on event and event planning+ Can take on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.+ Can combine being professional with driving social and community engagement+ Are humble, smart and hungry to develop your career+ Are tech savvy and able to work with a range of presentation tools including Microsoft Office, Sharepoint, Teams/Zoom etc+ Can collaborate and support your colleagues in our Bristol Office, perhaps supporting events and the opening of our amazing flagship HQ at The DistilleryWe encourage you to apply even if you dont meet 100% of the bullet points!We believe in cultivating an environment where there are a diversity of perspectives.Salary & Benefits:+ Basic Salary £20,000 to £25,000 (Dependent on Experience)+ 33 days holiday including bank holidays+ Office based working with core hours of 10-4pm+ Dedicated time for training and personal development+ Tech set up to support great remote and in-office working+ Private healthcare+ Dental Plan+ Life Assurance+ Income Protection+ Workplace pension scheme+ Cycle to Work Scheme+ Regular company and team socials+ Share Options after qualifying periodFarnborough Office Environment:+ Amazing Offices with natural light+ Dedicated desk with laptop dock and two monitors+ Free on-site parking+ Access to on-site gym+ On-site shower+ Barista grade coffee machine+ Fully stocked drinks fridgeInterested Apply here for a fast-track path to the Hiring ManagerYour Experience / Background / Previous Roles May Include:Customer Service, Host, Events Coordinator, Receptionist, Hospitality, Concierge, Employee Engagement, Customer ExperienceApplication notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data isprocessed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.