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1st Line IT Support - Farnborough

Goodman Masson
Job LocationFarnborough
EducationNot Mentioned
Salary25,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

TITLE - 1ST LINE IT SUPPORTLOCATION - FARNBOROUGH (FULLY ON SITE)SALARY - £22-28KWe are looking for an enthusiastic 1st Line Support/IT Support to join a world-leading game developer and publisher with nearly a decade of VR specialism. Combining a drive to push technological boundaries with proven gaming excellence, they are the team whoset the standard for VR action games with Fracked and the award-winning Phantom: Covert Ops. This is an exciting opportunity for a candidate with 6 months or more experience in a similar role, to join a leading VR and gaming company The Role As the team and portfolio of titles continue to grow, they are on the search for a 1st Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of their tech support team. You will be a self-motivatedteam player whos not afraid to muck in, looking to thrive in a fast-growing creative industry! Key Responsibilities:

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel (e.g. Tier 2)
  • Follow up with clients to ensure their systems are functional
  • Help create technical documentation and manuals
  • Basic procurement (e.g. Amazon purchases, Weekly IT tasks,)
  • Introduction to Tier 2 responsibilities for personal development.
Requirements Essential capabilities:
  • Excellent written and communication skills.
  • A motivated self-starter with a fun collaborative nature
  • Prior 1st line support experience
  • Good knowledge of IT technologies and security
  • Good knowledge of Microsoft Windows & Active Directory
  • Flexible with working hours
  • Customer-focused for our growing internal user base
  • Office based in Farnborough, UK - able to commute in 5 DAYS A WEEK
Desired experience:
  • Previous experience with working in a creative environment, preferably within game development
  • Previous experience in a technical support role
  • Understanding of VPNs
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Keyskills :
1st line supportit support

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