1st Level Helpdesk Support Analyst

Our client is looking for someone to join their Helpdesk in this IT role based in Farnborough:Key Responsibilities:

Work as part of the Business Application Helpdesk
Provide Software Support to the business helping with general queries on the use of the Back Office and bespoke software, logging, assigning, tracking and closing calls on the Helpdesk
Process development and change requests for the Back Office and bespoke software, logging, assigning, tracking and closing calls on the Helpdesk
Maintain procedures for processes within the Business Application Helpdesk and Development teams
Gather requirements, create, test, release and gain sign off of MI sets to the business
Processing work effectively and accurately to ensure all helpdesk calls are managed in a timely manner as well as focus on achieving targets
Update our back-office system, maintain accurate client data records, via bulk imports.
Prioritise and manage daily workloads
To participate in project related work, working as one team to meet company goals and targets
To provide support to your colleagues where workloads need to be spread across the team to reach team goals

Skills/Experience:

Microsoft Office experience is preferable, particularly advanced concepts within Word/Excel.
Attention to detail skill is essential
Basic understanding of SQL is preferable
Proficient in Excel and Word
Training will be given on our back-office system, workflow and common business process
Previous experience of XPLAN is preferable
Previous experience of Tableau is preferable
Experience working in a support environment
Financial Services experience is preferable.

If you are interested in this position, please email your CV to Josie at Artemis.

Keyskills :
CallsDataQueriesSoftwareTableau

APPLY NOW

1st Level Helpdesk Support Analyst Related Jobs