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Office Administrator

OSR Recruitment Services
Job LocationFakenham
EducationNot Mentioned
Salary19,266 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Job descriptionYou would be working for a company who are leaders in the design and manufacturing of self-testing emergency lighting.General Description:Are you customer focused with a drive to impressWe are looking for a highly motivated individual to join a friendly team.You will be responsible for:

  • The administration of the engineering team.
  • Scheduling of engineering visits
  • Providing detailed works information
  • Operation of engineer aspects of EFACS software
  • Liaison with customers ensuring detailed customer requirements
  • Documenting of engineer reports
  • Fully recording these via our IT system EFACS.
  • Answer the telephone
  • Support members of the sales and production administration team.
Key Accountabilities:Engineering Administration
  • Responsible for the effective and efficient delivery of engineering services.
  • Respond to client queries and scheduling visits.
  • Providing and ensuring excellent customer contact and service.
  • Ensuring client feedback is effectively communicated internally.
  • Arranging the production and storage of accurate engineer reports and certificates.
  • Working to engineering standards and processes.
  • Preparation of engineering reports and statistics as required.
  • Ensuring the qualifications, health and safety assessments and site-specific inductions for the team are up to date.
  • Ensuring engineers have the appropriate equipment and spare parts.
  • Creating and managing customer records on the database accurately and efficiently.
  • Organising and prioritising your workload effectively.
  • Liaising with the CAD team to ensure drawings are updated.
  • Assisting in administration tasks as required as part of the office team.
  • Achieving performance and quality objectives as set by management, within the appropriate performance periods, whilst also always adhering to all Company requirements.
  • Undertaking training and coaching sessions to hone skills and knowledge as required.
Person Specification:Skills
  • Ability to communicate effectively at all levels - Essential
  • Ability to work individually and as part of a team - Essential
  • Ability to establish good working relationships with clients and colleagues - Essential
  • Excellent computer and IT skills - Essential
  • Ability to multitask - Essential
  • Excellent organisational skills - Essential
  • Attention to detail - Essential
  • Ability to identify problems and generate effective/efficient solutions - Essential
Knowledge
  • Microsoft Office including Outlook - Essential
  • Telephone Systems - Desirable
  • Customer relationship management software (CRM) - Essential
  • Scheduling customer visits/call outs - Essential
Experience
  • Experience of Microsoft Office, including Outlook, Word and Excel - Essential
  • Working with computer / software / communication systems - Essential
  • Experience of administration - Essential
  • Experience of organising/prioritising workload - Essential
  • Ability to produce clear and concise reports - Desirable
Hours/Start DateWorking hours are 8.30am - 5.30pm Monday to Friday and 8.30am to 4.30pm on Friday.Immediate start available.Job Types: Full-time, PermanentCOVID-19 considerations:We have a COVID-19 protocol in place. You will be informed prior to an interview of the system.

Keyskills :
Administrative

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