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Tech Support - 3rd Line

Job LocationExeter
EducationNot Mentioned
Salary43,000 - 46,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Up to £46k DOE | Remote Working | Ambitious MSPDo you have Microsoft certification Are you a technical leader, using your initiative to think outside of the box to answer queries If so, Our client, a world-class IT services company is seeking a 3rd Line Technical Support Engineer to join their dynamicteam.The Ideal Candidate will have an excellent working knowledge of Microsoft Windows Servers (including Hyper-V or equivalent), Microsoft Windows Virtual Desktops, Microsoft 365, Backup Software, Antivirus software and Firewalls.Tech Support - 3rd Line Responsibilities include: -

  • Writing/Updating user and system documentation
  • Network and Server administration
  • SLA-based technical support calls
  • When required attend client site to complete support tickets and/or project work
Tech Support - 3rd Line Requirements include: -
  • Minimum of 3 years experience in a similar role
  • Microsoft or COMPTIA certified
  • Advanced Troubleshooting -Windows Servers 2016- 2019, Microsoft 365 including SharePoint, Virtual desktops, workstations, hardware and software
  • Knowledge of server hardware - HP and Dell
  • Working knowledge of TCP/IP, SSL Certificates and DNS records
  • Must hold a full clean UK Driving License
Tech Support - 3rd Line Benefits: -In return for your efforts, you can expect:
  • Remote working
  • Flexible shift patterns covering 8 am - 6 pm
  • 20 days Annual leave plus Bank holidays, extra days awarded for service
  • Private medical insurance
  • VDU Eye Tests
  • Contractual Sick Pay (after probation)
  • Death in Service
Recruitment Consultant: Lynsey SkinnerRef: 9562

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