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First Response Call Handler

Adecco
Job LocationExeter
EducationNot Mentioned
Salary£9.50 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Looking to make a differenceNo day is the same as a First Response Call Handler!Based in Exeter & Ashburton the Response Centre is hiring for various shifts, both full and part time hours. Full training will be provided. After 4 weeks this job has the potential to become permanent for the right candidates.You must be able to attend training in both Ashburton and Exeter - own transport is recommended.Hours available40hrs/ 32hrs / 20hrs (evening and weekend work available)Pay Rate£9.50 + shift allowanceFTE: £19,785 +OT / shift allowanceBasic Job Description

  • Assess, control and arrange a swift and appropriate response to emergency situations by calling the fire, police or ambulance service
  • Handle general customer service calls about the product
  • Assess calls from customers who are testing their devices and advising on maintenance
  • Accurately record details of all calls received and made
    • Person Specification* Can handle problems and difficult situations calmly and effectively* Confident using Microsoft Office* Ability to evaluate information quickly* Good telephone manner* Flexible and adaptive to change* Confident with people.* Patience and understanding with callers.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Required skills
  • call centre
  • customer service
  • customer advisor
  • call handling
  • first response
  • triage

    • Keyskills :
    call centre customer service customer advis call handling first response triage

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