Danish Speaking Quality Evaluation Analyst

Job Description

Danish Speaking Quality Evaluation AnalystAre you fluent in written and spoken Danish, looking for full time position in Exeter Then Berry Recruitment has a superb opportunity for you working for a unique organisation with over 25 years experience ensuring top quality and customer satisfaction.Initially working from home until the office can reopen, once it is safe and appropriate to do so.You will need to be happy and motivated working from home. Have a safe and private work space that is noise free. Be able to have a secure work space that only yourself can access. Broadband installed with a system requirement of 10MB and an upload speedof 2MB.Be happy to receive IT equipment in line with the role requirement and be able to install the equipment confidently by yourself.This is a very technical role and you will need to be confident using I.T equipment and multiple platforms at one time.Happy to re locate to Exeter once the office is open. This is not optional the relocation is part of your acceptance of this position.SPONSORSHIP WILL NOT BE PROVIDED.Working with a wide range of international and nationwide clients, you will analyse Customer to Client contact information. This will include telephone calls and written communication such as emails and text. You will be confident to provide accurate andactionable feedback on clients service delivery and quality.Key Responsibilities:

• Analyse content of interaction between Customers and Client and Outsourced Contact Centres by evaluating the content of telephone calls and written communication in the required language
• Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
• Identify added value intelligence and insight gained through evaluating interactions highlighting actionable improvements in people, product, process and Customer outcomes for the Client
• Fully participate in round table and project activities aimed at enhancing Client performance and Customer experience
• Maintain the highest levels of accuracy in all activities undertaken
• Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to the company custom software systems
• Ensure all project analysis is completed in a timely manner and in accordance with the projects requirements
• On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
• Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
• Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
• Comply with all company policies and procedures and maintain the highest standards of Client and information confidentiality
• Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role

Essential:

• Experience operating in a challenging organisational environment with a requirement to balance differing priorities and demands
• Highly effective communication and analytical skills
• Interest in technology and ability to understand and resolve technical issues
• Ability to work to tight targets and deadlines
• Flexible approach to change, with a positive attitude to fluctuating workload
• Experience of being measured against performance criteria with the ability to take on board feedback for improvement
• Considerable knowledge of and ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software and ability to navigate between multiple I.T applications confidently
• Adequate level of spoken and written English to comprehend Client training and procedures essential
• GCSE (A- C) or equivalent qualifications in English / Languages / Mathematics essential

SALARY / BENEFITS£20,398.12 (subject to qualifying criteria/experience)Working 37.5 hours Monday - FridayThis role will start as remote working and eventually be office based in Exeter. If you are looking for a full time position within a stable, expanding company who really value and care for their staff then call Berry Recruitment, Exeter.Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with theirmerits, qualifications and ability to perform the duties of the job.

Keyskills :
BilingualCustomer ServiceMultilingual