Customer Service Coordinator

Job Description

Do you have outstanding customer service skills and excellent attention to detail Are you looking to build great relationships with colleagues and customers alike We have a fantastic role working for a successful manufacturing company who are looking fora Customer Service Coordinator to become a key-player in their business - if you are ready for your next opportunity, read on and apply today!Job Title: Customer Service CoordinatorLocation: ExeterSalary: £26,000-£30,000 dependant on experienceHours: Monday-Thursday 9.00am-5.00pm and Fridays 8.00am-4.00pmBenefits: 25 days holiday plus 8 Bank Holidays, free parking, Xmas shutdown, welcoming friendly environment and personal development opportunities!The Company: A reputable manufacturing company, an industry leader in Devon, who specialise in taking a product from design brief all the way through to production, supporting the client every step of the way. Based at the Exeter site, youwill work as part of a small, friendly team where you will be integral to their success.The role: As the Customer Service Coordinator, you will be reporting to and working closely with the Customer Service Manager ensuring the clients enjoy a smooth, accurate and timely process with their orders. Using your outstanding customerservice skills, you will deal with all client orders from conception to completion - raising orders, processing invoices, checking for any discrepancies and making sure they are fulfilled accurately and managing and resolving any issues that may arise in afriendly and professional manner.Key Duties:

• Customer order administration- order entry, sending order confirmations to customers, stock management along with any other part of the order process as required
• Maintain customer stock levels
• Progress any late deliveries and provide updates to the customer
• Attend daily planning/update meetings with the Customer Service team
• Coordinate the introduction of any new products through the relevant departments
• Raise orders as required via the in-house system, checking the receipt of orders, and acknowledged by suppliers
• Check all supplier order acknowledgments and amend relevant parts of the system if required
• Generate daily customer sales invoices ensuring processing adheres to the specific customer requirements
• Manage both incoming and outgoing post
• Assist with monitoring and resolving of all supplier invoice and customer sales invoice queries raised by finance team
• Prepare and submit month-end reports to the General Manager and finance team as required
• General office duties including answering the telephone, office filing and archiving as required
• As part of a small team, have the ability to undertake duties or tasks as required

About you:

• Previous customer service experience
• Excellent verbal and written communication skills
• Motivated to succeed and hardworking
• PC literate including Microsoft Office Suite
• Familiar with a manufacturing environment beneficial but not essential
• Able to prioritise and organise workload to meet tight deadlines
• The ability to work under pressure in a fast paced environment
• Attention to detail
• Great sense of humour!

To Apply: Please either apply online , email your CV to or call to speak to Vicky and discuss the role in more detail. This position is available immediately so do not delay!Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.