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| Job Location | Exeter |
| Education | Not Mentioned |
| Salary | 15.00 - 19.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Fully remote work from home opportunity.All kit will be couriered to you so no need to travel to collect anything2-3 month contract, £15 plus holiday PAYE, £19 Umbrella, 37.5 hours per weekYou will be investigating customer complaints, working out resolution plans and to respond formally to customers and stakeholders in complaint responses.They will monitor the commitments and provide administrative support to the complaints process. You will ne the first point of customer contact.You will ensure that all complaints are handled correctly and are in line with the Complaints policy and procedures. You will seek ways to improve customer experience and identify ways to use learning from complaints to drive service improvement.You should have a strong customer service background and the ideal candidate will have previous Social Housing experience, although this is not necessary. You will have strong problem solving and negotiation skills and good written and verbal communicationsskills.For further information about this role, please contact specialist Social Housing recruiter, Mark Grove, on , email your CV or apply via this site.
Keyskills :
complaints housing customer tenant