Administrator

Job Description

Job PurposeMy client, the UKs largest publisher and distributor, are seeking an Operations Administrator to provide office and administrative support to assist in the smooth running of their head office.Based within the store operations department you will provide excellent customer service for theirseasonal stores. You will also perform administrative duties to support all departments.General Office SupportAnswering internal and external calls and emailsInitial point of contact for head office visitorsArranging refreshments and catering for meetingsSet up of meeting rooms in advance and ensure room is left ready for next meetingMain point of contact for Guide Dog charityPhotocopying, filing, printing and laminating documents as requiredMaintenance of printing area; filling printers with paper and keeping recycling clearBooking external meeting venues, hotels and transport as requiredDispatching daily postGeneral Store Support Answering the store support phone lineProvide excellent customer service to Operators and Territory Managers (TMs)Answer incoming phone calls, emails and WhatsApp enquiries in a timely and professional mannerProvide operational and technical support to Operators and TMsComplete administrative tasks as requiredPass feedback from Operators and TMs to line manager, for use when policies and procedures are being reviewedTask detailContact shopping centres and operators for store marketing requirementsPreparation of documents for communication and trainingData collection for store photos, meter readings and opening hours. Chase where necessaryStore locator, ensure each store has correct store locator data for the websiteDealing with delivery, special order and system queriesOrganising certificates and trophies for prize winnersKeeping internal systems up to date, setting up and maintaining user accountsQualificationsEnglish Language and Maths, GCSE C/ 5 or abovePersonal specificationEssentialPrevious customer service or office experienceExcellent levels of communication, in person, via the phone and writtenIT literateMicrosoft Outlook, Word and ExcelAbility to follow processes with excellent attention to detail, to work alone and as part of a team, to work with a busy and varied workload, to manage own workload of administration in between phone calls and emails, ability to learn and use several differentapplications and programs, weekend work as requiredConfident communicator, calm under pressure, ability to maintain excellent levels of customer service whilst dealing with difficult situations, enthusiasm to get work doneDesirableDealing with complaints or difficult situationsData entry and checking dataAbility to use your own initiative, to maintain high standards throughout your working environmentPackageSalary discussed on applicationMondayFriday 8 hours per day with 1/2 an hour unpaid lunchOvertime as required to meet business needs will be paid at 1.5 times the hourly rate20 days holiday (increasing with length of service) plus your birthday and bank holidays offDeath in Service SchemeStakeholder Pension SchemeChildcare Vouchers SchemeEyecare Voucher Scheme£19,000 - £21.000 dependent on experience