3rd Line Network Support Engineer - Hybrid - CCNA - CCNP

Job Description

My client is seeking a 3rd Line Network Support Engineer to join their dynamic and growing team.This is a technical role where you will be working as part of the Network Team to design, implement, operate and maintain a wide range of network and security systems within the Information Group on behalf of both internal and external clients. You willbe delivering multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure to a wide range of emerging technologies.We are looking for someone with extensive experience in designing and building network solutions, in order to drive the network and security strategy forward. The correct candidate will have previously held a technical support and implementation role, withexperience providing 3rd level support in a similar field, who will actively contribute towards the implementation and support of enterprise network technologies in a production environment and provide periodic out of hours support as part of an on-call supportteam.The post holder will operate and support all networking and related infrastructure, provisioned both internally and on behalf of their customers. The post holder will also work closely with the Information Security Team, assisting and advising on improvementsand capabilities which assist the continuous improvement of the security posture.TasksNetwork Design

• Provide project leadership and work with teams to ensure that we deliver a quality product on time and within budget.
• Evaluate, design and implement transformational change to our clients network infrastructure.
• Keep up to date with technology trends and assess improvements that can be made to our clients network infrastructure.
• Work with Application Delivery, InfoSec and Infrastructure teams to consult on networking and security design and optimisation.
• Consult on and implement complex routing and connectivity types including Azure (Express-Route), VPN, SDWAN, etc.

Network Operations

• Technical operation of the LAN/WAN including configuration & deployment, monitoring, maintenance & troubleshooting, auditing and log management and upgrade and support of all network systems including routers, switches, firewalls, IDS/IPS, VPN.
• Perform regular system change tasks in line with customer requirements, ensuring that any potential issues are highlighted well in advance of causing problems or delay.
• Maintain and provide technical engineering services for local and remote site network infrastructures including the ability to design, implement and maintain network, security, wireless and voice technologies and solutions.
• Undertake analysis of network traffic, hardware/software configurations, disaster recovery and network utilisation.
• Work closely with various teams such as service desk, application support and database administrators to resolve network connectivity and performance issues
• Provide direct customer support to resolve customer problems & questions as quickly as possible while maintaining the highest level of customer service.
• Monitor network performance to determine whether adjustments need to be made, and advise on where changes will need to be made in the future
• Participate in disaster recovery tests for LAN/WAN infrastructure and document the findings
• Participate in the evaluation process of new network systems and services in relation to performance and security requirements
• Maintain inventory of LAN/WAN hardware, software assets and network IP addressing

Security Administration

• Assist in documenting and maintaining elements of network security governance (e.g. policies, procedures, standards).
• Serve as initial point of contact for information security inquiries and audits from both internal and external parties
• Keep documentation up-to-date and, where required, assist in the provision of training and support to users; Ensure housekeeping procedures are adhered too.
• Monitor, identify and respond to incidents, diagnosing and deciding on the most appropriate solution; to liaise with the system suppliers or other colleagues to ensure their speedy resolution.
• Ensure that where security gaps or non-compliance is identified, that this is highlighted in a timely manner to the Head of IT Security.
• Work with network and security vendors, partners and experts from Landmark to solve complex network and security risks, issues and challenges.
• Assist with 3rd party assurance questionnaires and surveys. Perform policy compliance reviews of TIS IT systems.

Technical:

• CCNA
• CCNP
• Fortinet NSE 4
• MS Azure Certifications
• Strong technical grounding in a wide range of technologies and IT services
• Excellent troubleshooting skills - Able to analyse problems and conduct effective fault diagnosis and system recovery
• Good understanding of the commonly used concepts, practices, and procedures within the network and security operations
• A varied IT related background is desirable, multi data centre enterprise environments with branch office deployments, virtualisation, Cloud, SaaS/IaaS/PaaS, including but not limited to AWS, Azure.