Customer Service Advisor - office based

Job Description

Within this role you will be responsible for handling incoming calls, dealing with customer queries as well as administrative duties. The hours are 8.30 - 5.30 Monday to Friday with one Saturday morning per month.Benefits· Workplace Pension Scheme· Life assurance (4 x Salary)· Health cash plan· Private medical insurance (after 3 months service)· 25 days holiday (plus bank holidays)Key Responsibilities· Answering telephone calls and responding to emails from customers · Adding customer orders and details onto CRM system accurately with all relevant details in a timely manner· Dealing with customer complaints professionally · Support with the planning and scheduling of work to meet customer expectations.· Supporting with customer account administrationThe Successful Candidate will:· Have previous experience in a similar role· Competent pc skills· Have strong organisation skills and attention to detail· Be capable of effectively multi-tasking· Be a team player with good communication and inter-personal skillsDUE TO LOCATION DRIVING LICENCE IS REQUIREDPlease note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available.Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketingpreference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration withone of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.