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Helpdesk Administrator

Reed Business Support
Job LocationEpsom
EducationNot Mentioned
Salary24,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Helpdesk AdministratorLocation: Epsom - Office Based12 month FTC£24,000Job Role:To work as part of the Helpdesk team in meeting SLAs and offering a high and consistent standard with a mind set of continuous improvement. Manage room bookings, log internal job sheets, use & maintain client systems & assisting the client in successfulproject work.

  • Communicate clearly & efficiently with client staff, the Helpdesk & Facilities team.
  • Liaise with the client, assisting in project work & client documentation
  • Ensuring job sheets are logged & jobs are issued to correct departments through the QFM system
  • Help maintain the accident/incident record
  • Assist with organisation of client events
  • Ensure that a minimum of 95% of the calls coming into the Helpdesk are answered, actioned promptly & politely
  • Attend any meetings as requested and take minutes
  • Attend other sites if required
  • Help maintain client systems including Sypol, Cardinus, Oracle, QFM, SharePoint, Accident Tracking Report, Environmental Complaint Register, Training Matrix
  • Obtaining quotations & Placing orders
  • Attend or take part in training, internally or externally
  • Filing of Sodexo & Client documents
  • Covering Reception responsibilities when required
  • Continuous improvement to agreed standards
Essential
  • Experience in Excel, SharePoint, Word & Outlook
Desirable
  • Minute taking
  • Knowledge of Health & Safety Management systems
If you feel you are a suitable applicant for this role then I want to hear from you! All you have to do is click apply and I will be n touch.

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