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| Job Location | Epsom |
| Education | Not Mentioned |
| Salary | 24,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time Work from home |
Are you seeking a fast-paced, varied role within a company who offer genuine progression prospects Are you looking for the flexibilityto Work from home as well as the stunning officesAre you looking to develop your skills within a company whooffer both personal and professional development Are you self-motivated, ambitious and hardworking Do you have an interest in the Financial Service arenaIf soplease read on:I am currently recruiting for one of my top clients, who are seeking high calibre Customer Service Executives to join their Client Service arm, within a corporate contact centre.The Client Service Executive willrespond proactively to resolve incoming phone call queries from both Independent Financial Advisers and direct customers. The role of the department is to provide support and information to customers investing with the company;to assist in resolving any queries; and to actively promote their products and services. This is a mix ofWork from Home and also office based.Key Responsibilities: Take incoming phone calls within agreed performance and quality standards Demonstrate high levels of customer focus Ensure calls are resolved to the satisfaction of the customer and the company. Remain highly motivated and focused towards achieving set individual, department and company performance goals Always interact in a friendly and professional mannermaking sure all aspects of the request are fully addressed and provide relevant additional information as appropriate Explain relevant products and procedures clearly and simply whilst promoting the brand values Recognising key signals from customers or enquirers so as to proactively promote products and services Utilise the Treating Customers Fairly framework, during the delivery of customer service solutions, including situations which require the correct escalation of a complaintBenefits Include: Comprehensive initial training and on-going professional development Free onsite parking / inclusive shuttle service from local train stations Subsidised onsite canteen / caf Genuine progression prospects Opportunity for Overtime and Time and a Half payEssential Experience / Qualifications: Customer Service Executive experience or an interest in the F/S industry Ability to communicate clearly and articulately Comfortable in working in a structured environment Ability to work well under pressure and to take initiative to escalate issues as appropriate Confident and enthusiastic telephone mannerPlease note: This role is based in Kingswood, Surrey so you MUST be able to commute to either Sutton, Redhill or Kingswood train station as my client has coach pick-ups from these sites.