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NORDIC CUSTOMER HELP DESK Nordic Language Advantage

Response Personnel
Job LocationEnfield
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client is one of the leading providers of evidence-based clinical decision support solutions, shared decision-making resources, health care business intelligence and peer-reviewed medical research information. Headquartered in Ipswich, MA, United States, and London They are the leader in their field due to cutting-edge technology, forward-thinking philosophy, and top-notch workforce This is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.The Customer Account Help Desk provides technical support assistance to internal and external customers. Using various problem identification skills,diagnosing problems, identifiying solutions, and drives issues to resolution.You will work with other internal organizations to communicate, prioritise, and advocate on behalf of the customer. Providing the Client with setup assistance, ensuring the client experiences timely and thorough support on products. Working closely with the International Technical Support Reps and the Global Support Team Lead, You will be responsible for providing customer service and technical support to designated accounts within the Nordic geographic region.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following statements describe the general nature of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by

  • Answer customers questions, both technical and service related, and resolve concerns in a timely manner (within 24 hours whenever possible) via telephone, or e-mail communication
  • Make proactive contact with target customers on regular basis. Provide support for both target and non-target customer accounts as needed.
  • Update target accounts about upcoming product releases.
  • Using industry standard troubleshooting methods, resolve technical concerns
  • Advocate on behalf of target customers for technical issues, product enhancements and defects.
  • Act as liaison between customer and internal groups, as necessary.
  • Ensure all customer communication and activities are logged.
  • Generate FAQs for our customer knowledge base.
  • Understand products serviced and systems used.
    • Personal Development
  • Actively involved in setting personal objectives and strive for 100% achievement
  • Attend all recommended and appropriate training sessions
  • Use available tools to measure personal productivity
  • Take personal responsibility for own role in achieving department and organizational strategic objectives
    • QUALIFICATIONS
  • Fluent in English, with a Nordic language is highly desirable
  • 2 years experience of working in a similar support role
  • Understanding of supporting online products and/or computers.
  • Experience of working in a customer-facing role
  • Proficient data entry and processing skills
  • Attention to detail and accuracy of work
  • Responsive and quick to learn and update knowledge
  • Ability to perform to expected standard under pressure
  • Literacy and numeracy skills
  • A minimum of 6 months technical experience supporting customers (preferred), or equivalent experience supporting online products and/or computers.
    • Salary and Benefits
  • Between £25,000 - £28,000 per annum,
  • 22 days holiday increasing according to length of service
  • Work place pension scheme (after 3 months)
  • Healthshield (after successful completion of probation period)
  • Death in service benefit
  • Profit Share (after completion of full financial year - 1st July-30th June)
    • Working Hours37.5 hours per week worked Monday-Friday 7.5 hours per day, excluding unpaid lunch break, worked between 8:00-18:00 each day, set working hours to be agreed with line manager upon starting.OtherPlease note that all candidates must have the right to work in the UK. Required skills
  • CUSTOMER SERVICE
  • HELP DESK
  • NORDIC LANGUAGE HELPFUL

    • Keyskills :
    CUSTOMER SERVICE HELP DESK NORDIC LANGUAGE HELPFUL

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