Customer Arcade Assistant

Job Description

Night Shift Job OpportunityDo you have an interest in gaming and new technology Would you consider yourself as a people person Are you a good listener who remembers small details If yes, we would love to hear from you!Join us as a Slots Host in our EnfieldClub offering a 24Hour contract which is fully flexible over 7 days. This role is for overnight shifts - mainly at the weekend.Join Our Team of Remarkable People At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’llsupport your professional goals, give you what you need to thrive, and celebrate your success along the way!We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.The Role You’ll PlayAs Slots Host, you’ll provide excellent customer service within our Machines Arcade by promoting and demonstrating our wide range of exciting games. You’ll show an outstanding knowledge of the games on offer and are able to easily explain them to the Customers.You’ll provide support and guidance to the Customers who visit the arcade machine area boosting their Club experience.Hit the Jackpot with Our BenefitsIn return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. This means you’ll have access to:

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships including – Customer Service Level 3
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Refer a Friend Scheme
• Pension Scheme

Your Responsibilities as Part of Our Team

• Building relationships with regular Customers, learning their names and a little about whats important to them so you can provide a personalised service
• Providing new member tours with a clear, exciting and engaging explanation of whats on offer
• Demonstrating how to enjoy the games on offer using your excellent machine knowledge, explaining key features, stakes, and promotions
• Hunting out opportunities to enhance customer experience i.e., by providing machine players with complimentary refreshments
• Keeping up to date with all promotions and communicate these effectively to Customers to increase repeat visits
• Maintaining an understanding of First Level Fault Fixing on Machines to resolve basic faults, if youre unable to fix the issue, escalating to relevant parties
• Making sure the Machines Arcade is always clean and presentable, in line with company standards
• Playing a part in securely collecting money from the machines on a daily/weekly basis
• Supporting other areas of the Club when an extra hand is needed
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• You have experience working in a similar customer service role
• You thrive when working in a customer facing environment and provide an excellent standard of customer service
• You can build a strong rapport with Customers and are always polite and engaging
• Understand what Customers want from their experience and use this to create a personalised service
• You can tailor your approach when speaking to different Customers
• You go the extra mile for your Customers and Colleagues
• A basic knowledge of gaming environments is beneficial for your role
• Your communication skills are second to none and you can build productive working relationships with others
• A positive approach to daily tasks and commitment to meeting your targets
• An ability to set tone for the team through your actions and always do the best work you can
• You take ownership of your role and always aim to exceed customer expectations

As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership,pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourageour Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.Applicants must be 18+