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ASB Officer

Service Care Solutions - Housing
Job LocationEnfield
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

ASB OfficerEnfield, LondonTemporaryFull TimeWe are searching for a prospective Anti-Social Behaviour Officer to join our team on a full time, temporary basis. The ASB Officer will provide a dynamic and people-focused service across Enfield, working with tenants, residents, and the local community. Therole involves managing ASB cases, investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areas.RequirementsThe ideal candidate will have the following skills and experience:

  • Experience with ASB - 2 years minimum
  • Knowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014
  • Ability to take responsibility for own safety and create a safe working environment
  • Empathetic and respectful towards residents/customers, value diversity
  • Ability to work positively within their own team and the wider team
  • Ability to use initiative when operating alone and works well under pressure
Role Expectations
  • Manage ASB cases, including supporting complaints, completing risk assessments, investigating allegations, and taking appropriate action to resolve issues
  • Conduct interviews with complainants, witnesses, and alleged perpetrators
  • Take appropriate action against perpetrators of ASB, ensuring the safety of the complainants
  • Work alongside the local Councils Housing Options Centre providing alternative and emergency accommodation for high risk cases
  • Prepare statements for court and attend court where necessary
  • Attend evictions where necessary
  • Monitor CCTV and noise recording equipment, keeping in compliance with relevant legislation
  • Liaise with external partner agencies and work collaboratively
  • Work flexibly, including attending evening and occasional weekend meetings
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Beth at Service Care Solutions on or send an E-Mail to

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