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Insurance Administration Officer

Emponics
Job LocationEmersons Green, Bristol
EducationNot Mentioned
Salary23,000 - 25,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-time

Job Description

Great opportunity for an Insurance Administration Officer at our client based in Bristol who are one of the UKs leading provider of regulatory support for firms across the UK in the retail automotive and travel sectors. With a unique mix of sector specialists,a high-level former regulator on the Board and a dedicated team of IT developers with a passion for innovation, why work anywhere else £25,000 plus bens health , pension , flexitime , work from home etcDesirable Skills and Experience

  • Experience of working in a retail insurance environment.
  • To adhere to good conduct and Treating Customer Fairly (TCF) ethos in all work activity.
  • Understanding of the Motor industry sectors.
  • Excellent computer skills.
Job PurposeThe Insurance Administration Officer position is permanent and full-time, the successful candidate will report into the Head of Operations. They will be responsible for dealing with insurance policy queries from both members of the public and secondary intermediaryretailers such as motor dealers and creating relevant management information. This is a mix of office ( Emersons Green, Bristol ) and home based .Key Responsibilities:
  • Complete mid term policy adjustments and answer queries from policyholders regarding cover levels and policy terms
  • Provide information and data as applicable to retailers of insurance products
  • Plan and manage your workload to ensure SLAs and project milestones are met and excellent Customer Service is delivered.
  • Ensure clients are set up on all applicable operational and management systems in accordance with agreed SLAs
  • Produce accurate monthly bordereaux reports for the finance department and insurer
  • Work with peer groups throughout Administration Services to ensure consistency of approach/best practice.
  • Interface with internal technical support to resolve issues that directly impact partners.
  • Work with Insurer Client Service Managers ensuring that clients expectations are set and achieved.
  • Adhere to all company policies and procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct and Information Security.
All activities to be handled in accordance with the relevant Standard Operating Procedure.What do I need to succeed
  • Be able to manage consumer and retail relationships with a professional approach
  • Have a proven track record of working within an insurance administration role, ideally demonstrating performance over a minimum of one year.
  • Have good investigation and analytical skills, particularly when reviewing complex and ambiguous information.
  • Have good organisational skills and ability to manage and prioritise individual workload.
  • Possess good written, oral communication and presentation skills.
  • Comply at all times with companies principles, ethics, commitments and codes of practice.
  • Must achieve and maintain minimum levels of competency for all aspects of the role and as defined by company policy.
They put their people first and are proud to have built a team that genuinely love working and learning together. We know how important culture is, so have a read to see if you think they might be a good fit for you.Training and developmentWe pride ourselves on offering continuous training & development along with career progression opportunities for all employees. Appropriate training will be provided as the role demands ensuring the individual is set-up for success.A Truly Diverse Place to WorkThe client celebrates the diversity of our people and we welcome applications from everyone.We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a businessthis diversity helps us to better reflect and understand our customers needs to allow us to drive better outcomes. As an organisation, we respect and adheres to Equal Opportunities legislation and the Equality Act 2010.

Keyskills :
Computer LiterateGeneral AdministrationInsuranceTCFretail insurance

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