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Operations Coordinator

The Business Connection
Job LocationEllesmere Port
EducationNot Mentioned
Salary£21,367 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

This award-winning, progressive company are looking for an Operations Coordinator to work as part of a busy team. Customer service and sales experience is required, and we are looking for someone who can demonstrate strong organisational skills, the abilityto multitask and has bundles of enthusiasm.The Operations Coordinator will be a part of a motivated and customer driven team.You will be rewarded with an exceptional benefits package including a company pension scheme, hybrid working, enhanced annual leave, an onsite gym, an internal training platform, free parking, and many more!Shift Pattern: Monday-Saturday on a rota basis and varied shift patterns including Bank HolidaysSalary: £21,367 plus bonus and additional benefitsThe role:Responsible in delivering an exceptional reservations experience through management of a selected portfolio of clients with an aim to drive sales, hit targets and deliver exceptional customer service.

  • Develop trusted relationships with a portfolio of customers to ensure competitive advantage, after developing a thorough understanding of key customer needs and requirements
  • To service all enquiries and bookings to a high standard, ensuring that internal SLAs are met
  • Maintain and improve administration processes and follow through on all current company policies and procedures to meet the highest possible standards
  • Maintain appropriate records on clients and sales activities within systems
  • Attend internal meetings and feedback relevant intel to the team
  • Meet deadlines efficiently along with managing schedules
  • To provide monthly performance reports to both the team and the Manager/Team Leader/Senior on each of your portfolios when applicable
The successful candidate will:
  • Ideally have travel industry experience
  • To take on extra responsibilities and be able to deputise for the Senior Sales Specialist in their absence
  • Work closely with your Senior to be able to feedback any problems with agents, processes, or staff members
  • Proactively suggest improvements that would lead to efficiencies or increased revenues.
  • Be commercially astute with a strong customer service ethic
  • Have a good knowledge of Microsoft Excel and Word
  • Maintain high levels of accuracy with great time management skills
  • Be committed to people development
  • Be a committed, enthusiastic and supportive team member
  • Aim to self-learn/develop’ skills and understanding of industry practices
  • Be aware of the company’s goals and strive to achieve at every opportunity
  • Be flexible with regards to travel and working patterns as and when required to support the team and business needs (may involve overseas travel)
KEYWORDS: customer, sales, account management, portfolio, travel

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