Administrative Assistant - Collections

Job Description

OverviewEnterprise Rent A Car have an exciting opening for an Administrative Assistant – Collections to join the team at our European Head Office.Its great that youre thinking about joining us….. But first, you should learn a little about who we are and what we stand for.Enterprise Holdings is a family-owned, world-class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and more than 1.7 million vehicles taking customers wherever they want or need to go. Any wayyou want to think about it, we lead the transportation service industry.How did we get here The fact is, we owe our success to our people. Thats why we empower everyone on our team with opportunities for promotion and growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuinesuccess story and a truly special place to work.As an Administrative Assistant/ Collections Assistant you will play an active part in a small team that support our National Customers with their billing and payment processes. We are very customer focused and building long lasting relationships with ourcustomers is crucial. You will need to have excellent communication skills and previous customer service experience as these will really help you succeed in the role. You will also need great attention to detail and enjoy problem solving to resolve queries.Our processes are unique so we have a soft approach in chasing money and it is more administrative driven. You will work in a great team environment, where personal development & growth is actively encouraged.Full training will be provided, and a structured career path is on offer. We have a strong promote from within culture, and 98% of our promotions last year were from internal employees! It’s up to you how fast you want to move but we’ll provide you with all the training and support you’ll need to make a difference, be a success and forge a future career within ourglobal business.In as little as nine months you could be promoted to a Coordinator and receive a pay rise. Then a short 6 months later be promoted again to a Senior Coordinator and receive a further pay rise.Responsibilities

• Regular contact with customersvia emails and calls
• Develop and maintain relationships with account contacts and various internal departments
• Resolve customer queries and disputes related to invoices
• Responsible for ensuring payment received as per agreements
• Creation of excel reports & monthly statements

Qualifications

• Excellent communication skills (verbal and written)
• Analysis and problem solving skills
• Knowledge of Microsoft Office products especially Excel
• High attention to detail and the ability to organise your workload
• Ability to work independently and as part of a team
• Time management skills
• Previous debt management experience advantageous but not essential

Additional InformationPlease let us know about any accommodations you may need to participate in therecruitment process.Hours

• 40hrs per week Mon-Fri: 8.00am to 5.00pm

Salary

• £22,000 - £24,000 per annum (dependent on relevant experience) - we also have a performance-related bonus scheme!

Location

• Enterprise House, Egham, Surrey, TW209FB
• Flexible working - Minimum 3 days in the office per week, which may change depending on business need
• Commutable via Public Transport

Benefits

• Fun & friendly working environment
• 25 days paid holidays a year + public holidays
• Life Assurance - 3 x Salary
• Short Term Disability
• Stakeholder Pension
• Winning wardrobe vouchers at discounted rates
• Free parking
• Well-equipped and professional office facility
• Our ‘promote from within policy’ means you can go as far as your talent will take you

How to ApplyWe take great care in our recruitment process to find the ideal candidate. It’s not all about us, we want you to have the chance to find out what we’re all about.

• The first step is our application form, which takes about 15 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in this role.
• If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency-based telephone interview.
• Finally, you will be invited to attend an interview with the hiring manager and you have the chance to meet the team.
• Please let us know about any accommodations you may need to participate in therecruitment process