Temporary Case Support Officer

Job Description

Are you a skilled administrator with a keen eye for detail and excellent customer service skills At Office Angels we are currently seeking a Temporary Case Support Officer to join our client in the heart of the Edinburgh City Centre. This role starts on the 10th of July and will last for 2-3 months. With a fantastic pay rate of £13.72 per hour, thesuccessful candidate will be working full time with hours of 9AM-5PM, Monday to Friday.After an initial two-week training period, a hybrid work arrangement is available. This means that you will have the option to work remotely for a portion of your working week, providing greater flexibility and work-life balance.Duties:

• Effectively deal with queries about new and existing complaints, carry out initial checks and decisions on received complaint forms in line with the current legislation, policies and procedures
• Provide comprehensive administrative support to the team
• Dealing with queries by telephone, email, and mail
• Checking all complaint forms received and requesting any missing information
• Preparing Notices for any decisions made at eligibility by members, Investigations Management Team or Case Investigators
• Ensuring that data on the Case Management system is accurate and kept up to date.
• Ensuring accuracy and attention to detail in all work
• Collaborate effectively with team members to ensure smooth work flow
• Contribute to the overall success of the organisation by providing excellent customer service
• Perform additional duties as assigned by the management

Requirements:

• Proven experience in administrative roles, demonstrating strong organisational skills
• Excellent attention to detail and the ability to work with precision
• Strong customer service skills, with the ability to communicate professionally and effectively
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Ability to multitask and prioritise workload effectively
• A positive attitude and willingness to adapt in a fast-paced environment
• Good problem-solving abilities and a proactive approach to work
• Knowledge of basic office equipment and procedures
• Flexibility to work Monday to Friday, 9:00 am to 5:00 pm

If you are a motivated individual who thrives in a dynamic environment and meets the requirements mentioned above, we would love to hear from you. Join our team at Office Angels and contribute to the ongoing success of our client as a Temporary Case Workerin Edinburgh City Centre.Working as a temp is an ideal way of exploring different job roles and industries. Its also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

• Employed directly with Office Angels, meaning were always on hand to ensure youre being well looked after
• Access to discount vouchers with many high street brands
• Eye care vouchers and money towards glasses should you require them for VDU purposes
• We can search for permanent work whilst youre in assignments and offer expert interview support and advice
• Weekly pay
• Pension scheme option (with employer contributions)
• 28 days paid annual leave (Based on a weekly accrual)
• Statutory Sick Pay in the unfortunate event you find yourself under the weather
• Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress and legal issues
• Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism

Were proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact us for more information.If you are interested in this role and wish to be considered, please click apply!Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.