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Service Developer

Explore Group
Job LocationEdinburgh
EducationNot Mentioned
Salary£400.00 - £600.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Service DesignerLocation: Edinburgh, Scotland 2 days per week in the officeRate: Up to £600 p/d (Inside IR35)Explore Group are working with a leading British bank with a rich history and a commitment to innovation. Their mission is to provide exceptional financial services to our customers while embracing the latest technology and design thinking principles. Theyare currently seeking a talented Service Designer to join our team and help shape the future of banking.As a Service Designer, you will play a pivotal role in improving and enhancing the customer experience across a range of banking services. You will work closely with cross-functional teams to design and deliver innovative solutions that meet the needs ofour customers while ensuring regulatory compliance and operational efficiency.Key Responsibilities:

  • Collaborate with product managers, developers, and other stakeholders to define service design strategies.
  • Conduct user research, gather insights, and identify pain points in customer journeys.
  • Create customer personas, user flows, and service blueprints to inform design decisions.
  • Develop and iterate on prototypes and design concepts.
  • Conduct usability testing and gather feedback to refine designs.
  • Ensure that all service designs align with the banks brand and meet regulatory requirements.
  • Work on projects aimed at enhancing digital and physical touchpoints within the bank.
  • Mentor and guide junior designers and contribute to a culture of design excellence.
Requirements:
  • Strong experience working within the banking sector, preferably in a service design capacity.
  • Proven ability to design end-to-end customer experiences that meet business objectives.
  • Proficiency in design tools such as Figma, Sketch or Adobe XD.
  • Familiarity with design thinking methodologies and human-centred design principles.
  • Excellent communication and collaboration skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • A passion for staying up-to-date with industry trends and emerging design practices.

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