Risk Events Manager

Job Description

Risk Events ManagerSalary: £28,500- £36,000 + benefitsLocation: Bristol or EdinburghWho are DiligentaDiligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has beendescribed as home by existing employees, we drive a culture that is founded on positive change and development.The OpportunityDue to continued business growth we have an opportunity in the business for a Risk Events Manager; Accountable for the management of Incident governance, ensuring the Incident management framework is adhered to working with various Stakeholders, chairingmeetings, tracking actions and completing root cause analysis.Youll be:

• Analysing error trends, providing feedback and implement improvement activity to reduce defects by initiating process changes and/ or providing technical training.
• Disseminating technical information ensuring full understanding and onward cascade to those impacted.
• Acting as a Subject Matter Expert (SME) for projects affecting systems ensuring work undertaken is technically compliant and that risks are identified and raised in project risk registers.
• Assessing the impact of change(s) on Operations and facilitating necessary changes.
• May be required to act as lead - coordinating Technical involvement in projects across different business areas.
• Responsible for ensuring the Incident management framework as well as the clients Controls are adhered to meet Regulatory and Legislative requirements
• Supporting with the collation of Management Information/agenda/note taking for the monthly Forums and Committees with the Client
• Actively involved in the oversight process for the Incident process, to ensure high quality and consistency of Incident Managers.
• Responsible for supporting the relationship with our key client in respect of Incidents.
• Chairing regular meetings with the Operation, Client, IT and other interested parties, and organising and chairing ad-hoc meetings to resolve new/urgent issues or errors and responsibility for ensuring all issues are resolved.

You should apply if you have:

• Technical understanding / knowledge of Life and Pensions sector.
• Strong communications skills - including ability to manage expectations, influence decisions, attain buy-in and effectively negotiate and compromise.
• Planning and organisation with ability to self-prioritise workload.
• Business awareness.
• Understands and operates within the requires regulatory environment
• Compliance and legislative awareness.

• Ability to define and apply best practise and to define standards around which others will operate
• Experience in the project lifecycle and documentation
• Extensive experience in presenting information in a clear, logical and concise manner.

The Perks

• 25 days holidays + 8 bank holidays
• Discretionary annual bonus
• Company pension scheme membership
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
• Access to our Confidential Helpline is available to be used by you and your family
• Develop your career through a wider global organisation of the TCS family

Keyskills :
risk events