Project Manager

Job Description

Project ManagerEdinburgh or Bristol (Hybrid working)6 Month ContractAs a Project Manager, youll work in a highly collaborative way, working closely with our Analysts and Propositions Managers within the business and also our partner resources.What does the role involveWhile you might not be an expert in customer rectifications or Insurance to undertake this role, there are four crucial elements needed on day one;Able to build great relationships.Youll work across platforms, propositions and operational teams to help them understand the causes of the issue, inspire changes to happen, this means youll build and maintain great relationships with senior leaders and their teams.Able to understand and balance what Stakeholders need. Youll need to anticipate and balance the needs of a range of stakeholders with a common goal to deliver a great outcome for our customers. Youll bring them together to help everyone understand the complexity and scale of the issues faced and identify solutionsthat really make a difference.Able to deliver results. Youll focus, guide and steer your project team to deliver the best possible outcome safely and quickly. Using a blend of Rectification and Project Delivery techniques youll use the expertise of the broader team to understand what needs done and youllmanage the delivery with a clear control on cost and timescales.Be adaptable. Youll be able to operate effectively even when things are not certain, and the way forward is not clear. Youll use your skills, passion and insight to drive your team forward, help turn complex issues into simple solutions and flex you approach as neededto get the right outcomes.About You:Resilient - Customer rectification projects can throw up lots of challenges. We see the customer journey at its worst, but equally we believe in fixing things and making this better. Its fair to say there will be some tough days and weeks along the way.Be Bold - being able to challenge things that arent right and take action to change them. Finding ways to do things differently to better serve our customers and grown with purpose.Focussed- there will often be a lot of moving parts to rectification projects as we juggle getting impacted customers back to the right position as well as preventing future issues and helping out stakeholders to understand what lessons we can learn fromthe issue. The ability to manage multiple tasks and prioritise what matters most will be a key strength for the successful candidate.Youre a dynamic and adaptable individual - able to use & learn new skills & knowledge in varying circumstancesYoure able to remain calm and lead the team effectively through constrained timescales and difficult programmes.Youve a well-developed communication kit bag with extensive customer management experienceYou can influence partners of all levels and balance partners expectations and facilitate discussions across high risk and complexity or under constrained timescales.Youll be skilled in Leading and minimising operational risksIdeally youll also bring:Previous experience of delivering changeUnderstanding of Project Management methodologies and techniques and their practical applicationAbility to adopt new ways of working and finding a way to incorporate agile practicesUnderstanding of the Insurance, Pensions & Investments businessIf you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations,gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.