Operations Manager

Job Description

Reed Business Support are supporting one of our Edinburgh based clients in the recruitment of an Operations Manager to join their market-leading property business.Our client are not your average property firm! They have become one of the leading estate and letting agencies in Edinburgh, Scotland and the UK and pride themselves in ‘doing things differently’ and their fun and innovative approach to work!Role- Operations ManagerLocation- EdinburghHours- Monday-Friday 9am-5pm with 2-3 days hybrid working on offerSalary- £35,000+We are looking for a capable, forward-thinking, confident and energetic Team Manager. It’s not essential that you have come from a property background but it IS essential that you bring with you experience of, and passion in people management. Your role willcover everything from Line Management, resourcing & recruitment, learning & development and using data to inform decisions. No two days will be the same and you’ll be exposed to a variety of tasks and challenges. From time to time, you’ll be liaising withand nurturing relationships with Owners and Tenants as well as working towards resolutions for escalated issues.Duties will include;• Line Management of staff members in the Portfolio Management Team, ensuring a strong and consistent focus on their learning, development and performance.• Responsibility for relevant KPIs, pulling data from systems and software and confidently and honestly reporting this back to Senior Team and Directors. Within this, you will be expected to take action on any data that suggests areas for improvement be thatwith people or process.• Taking a lead role in ensuring the business is making continual improvements to their Customer Service, specifically for our Lettings Owners• Building close working relationships with Director & Operations teams – contributing to an open, honest and free-to-challenge space with your peers and seniors, and being a fantastic leader and role-model• Dealing with, from time to time, complaints or escalations from customers, ensuring you understand any areas for improvement and take responsibility for sharing learnings• Holding performance reviews for your direct reports as part of our feedback & review structure, and supporting peers and other managers within the business in facilitating these with their direct reports• Taking an active role in the recruitment and selection of new hires, from understanding resourcing, writing job adverts, carrying out interviews and onboarding• Leading from the front and engaging in elements of the Portfolio Manager job – supporting your team and understanding the role from the front line perspective• Taking part and supporting other managers in the weekly team meetings• Keeping up to date with new legislation related to the Scottish PRS, making sure that the wider team are tuned-in to any new learningsBenefits:• Be part of a vibrant, growing company of great people, ranked in the top 100 small businesses to work for in the UK (Best Companies 2022)• A beautiful, modern and inviting office• 32 days Annual Leave• Casual Dress• Company Pension• Enhanced Parental Leave• Employee Discounts• Flexible Mon-Fri Schedule• Cycle to work scheme• Private Healthcare (Vitality)Are you looking to take your Team/People Management skills to the next levelKeen to be part of a vibrant, friendly, and supportive work cultureApply online today!