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Operations - Contact Centre Onboarding Administrator, Telephone

Ipsos UK
Job LocationEdinburgh
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Are you looking to develop a career in one of the worlds largest Research OrganisationsOperating in a competitive and challenging market it is imperative we continue to challenge ourselves, stretching outside our comfort zone, as we constantly evolve to adapt to the current trends and needs of the wider business and our clients. We are openminded,flexible and determined to succeed through innovative thinking and collaboration.The role The Onboarding Administrator works closely with the Office Manager and the Training and Recruitment Manager to support them with the day to day needs of new and experienced interviewers.In addition, they will be expected to collaborate with and foster productive relationships with colleagues across the wider contact centre.What will I being doingThis will be a varied and interesting role including:-

  • A multiskilled individual who will become an expert in supporting new interviewers during their onboarding process
  • Day to day administrative support with the tools relating to the onboarding of new interviewers and maintenance of existing interviewers
  • Active engagement with all areas of work carried out within the Edinburgh operations hub
  • Work to build a respectful and collaborative relationship with the casual workforce
  • Help identify opportunities for further improvements in work processes and structure with particular focus on interviewer onboarding and how it impacts the unit as a whole
  • Work with the team to systemically improve the standard of interviewer in our panel
  • Strive to become an advocate of our team across the wider UK Operations team with the Service Lines and Ipsos Operations colleagues abroad
What do I need to bring with meTo be successful in this role you will need the following skills and experience:-
  • Administrative experience
  • Ability to learn and be open minded about self-development and critique
  • Outstanding interpersonal skills, written & verbal communication and organisation skills
  • Excellent team player able to flex their style to cope with the many different work groups
  • Strong analytical and problem-solving skills
  • Attention to detail in all areas of work
  • Ability to work under pressure and remain positive through adversity
  • Ability to create an inspiring team environment with an open communication culture
  • Ability to set clear goals and objectives
  • Excellent Computer Software skills
  • Passion for learning and development
About us ...Ipsos is one of the worlds largest market research companies with offices in 90 countries. We are an innovative, entrepreneurial, client-focused organisation, providing research services to over 5,000 clients worldwide. Proudly, we are the only global marketresearch company that is still controlled and operated by market researchers. We aim to be intellectually curious and passionate researchers who set ourselves high standards and aim to work collaboratively to service our clients most effectively.Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency. We have more bright, friendly, hard-working and enthusiastic people, from more backgrounds,with more interests, skills and experiences to learn from. Our values are based on our diverse cultural backgrounds, helping us to be responsive, client-focused and flexible.We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enableus to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We understand the importance of choice and offer a blended work environment, office and work from home. We also realise you may havecommitments outside of work and will consider all flexible working applications - please highlight what you are looking for when you make your application.If this is what you are looking for from your next role, we look forward to hearing from you!

Keyskills :
AdminRecruitment ProcessProject Work

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