Key Maid/Part Time Supervisor

Job Description

Job Reference: IS/RJ/30-01/795Job Title: Key Maid/Part Time Supervisor Location: EdinburghApplicants must have the right to work in the UKPay Rate: £12.50Contract: PermanentHours per week: Variable Shift Rota - 20 hours per weekBusiness OverviewThe Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.Our Integrated Solutions division offers total outsourcing of all facilities services to our clients and delivers a wide range of FM services, such as cleaning, catering, security, building maintenance and helpdesk support services.Job OverviewWe are currently recruiting for a Key Maid/Part Time Supervisor to join our passionate and driven Integrated Solutions team based at our clients site in EdinburghWe are now recruiting for a key maid to support our team at the Waldorf Astoria EdinburghThe Caledonian, known locally as the Caley. You will be responsible in supporting the Assistant/Housekeeping Manager in overseeing all housekeeping operations todeliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.This is an iconic 5-star hotel which was built in 1903 and is one of Edinburghs most significant landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway building hotel nestles in the shadow of Edinburgh Castle. Its reputationfor style and excellence has attracted international visitors and notable personalities for over one hundred years.This is a busy hotel that thrives on global and local leisure guests exploring the capital city. The hotel has a very strong corporate market due to extensive conference and meeting room facilities.Benefits

• Access to Wagestreama financial wellbeing tool
• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to CHROMA, our internal colleague-led diversity and inclusion communityjoin a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to Opportunity our internal Learning and Development platform
• Required professional membership fees paid for
• Win monthly Atalian Servest Superstar Awards
• Supportive working culture and access to a 24-hour employee assistance programme that you would be able to contact which offers support and advice.
• Mobile, legal, bicycle, breakdown, and retail discounts.
• Eye test and glasses reimbursement.
• Meals on shift.
• Opportunities to develop and progress.

Key Responsibilities:To supervise, train and work alongside all housekeeping staff to ensure all hotel rooms and public areas are cleaned to a very high standard and always in the best condition. You will liaise with the management and heads of departments to ensure all areasof the hotel are clean and tidy.

• To Deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.
• Prepared to Self check, Clean and prepare guest rooms or other areas as given to you in line with company standards.
• Deal with any guest enquiries in a positive manner and in line with defined standards.
• Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner.
• Respect the privacy of others and maintain the behaviour in line with the companys security, operating process and environmental policies.

About You:

• Excellent time management and leadership skills.
• Excellent supplier relationship skills as you will be dealing with suppliers of linen, guest supplies etc.
• Ensuring company policies are maintained at all times
• An exceptional eye for detail with the ability to prioritise well and keep the department running ensuring SLAs are met and exceeded.
• Strong knowledge of Hotel/ Housekeeping Health and Safety legislation and be proactive in the reduction of onsite accidents.
• Excellent customer focus with the ability to gain commitment from team members as well as building excellent relationships with clients, customers and team members.
• Must be able to work under pressure and have strong management capability- we work to sometimes very tight deadlines.
• IT literate, especially in Word, Excel, and Outlook.
• Housekeeping Supervisory experience within a hotel is essential.
• Can-do attitude.
• Physically fit and able to carry out the duties described.
• Attention to detail.
• Ability to work independently and as part of a team.
• Previous Supervisory experience essential/Full time preference.

How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)https://b/form/f3343c912a8643b69cfdc89dc2bbba8fDiversity & Inclusion We are an equal opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.