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| Job Location | Edinburgh |
| Education | Not Mentioned |
| Salary | £115.00 - £120.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
Venesky-Browns client, a public sector organisation in Edinburgh, is currently looking to recruit a IT Support Analyst (Mobile Devices) for an initial 3 month contract on a rate of £120/day (inside of IR35). Due to the current circumstances this role will be remote based for the foreseeable future.Responsibilities:• To provide first line support and resolution of Mobile Service Delivery faults by troubleshooting and diagnosing issues and assisting with testing and implementation of new features and services.This includes;oManagement of mobile device estate.oSupporting and configuring corporate iOS and Android mobile devices.oIdentifying and resolving issues with corporate mobile devices.Essential Skills:• Experience in an IT service delivery role using the practical application of ITIL to meet challenging service targets. This will include the ability to work with limited supervision, displaying good judgement, strong planning, organisational, influencing and project management skills to deliver services to agreed timescales and wider strategic priorities.• Good analytical skills to be able to scrutinise issues and draw conclusions and interpretations from the information available to plan and deliver solutions for customers. This will include being proactive in responding and anticipating sudden changes to business priorities.• A commitment to continual service improvement; you will be willing to challenge established practices, using evidence to deliver a better service to our customers. This will include streamlining processes and reducing costs to ensure you can focus on delivering support for new business critical technologies.• The ability to communicate and engage with people across a range of grades and knowledge, quickly grasping the issues and providing answers in a non-technical format as appropriate.Previous experience of:oSupporting and configuring corporate iOS and Android mobile devices.oIdentifying and resolving issues with corporate mobile devices.oUsing mobile device management tools e.g. BlackBerry UEM, Samsung Knox, Microsoft Intune.Essential Competencies Required:oPeople ManagementoCommunications and EngagementoAnalysis and Use of EvidenceoImproving PerformanceIf you would like to hear more about this opportunity please get in touch.