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IT Support Analyst Apprentice

QA Ltd
Job LocationEdinburgh
EducationNot Mentioned
Salary£20,000 - £23,400 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:Our client is one of the largest Microsoft Gold Partner IT Consultancy firms in Scotland,providing custom developed technology solutions, infrastructure consultancy and managed services to a diverse range of clients.They are currently looking for an IT Support Analyst Apprenticeto join their rapidly growing Managed Services team. From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologiesincluding Office 365 and Microsoft Azure.They are looking for someone who is looking to grow within a company as you will be provided with ongoing training and development opportunities throughout your career.Responsibilities:

  • Resolving support requests directly from managed service clients, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find a resolution
  • Proactively reviewing automated alerts and responding as required through to resolution
  • Dealing with multiple projects and tasks
  • System administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops
  • Helping clients with technologies such as Windows Server, SCOM, SCSM, Exchange, Office 365, Threat Management Gateway, SQL Server and Citrix
Desirable skills:
  • Ability to adapt quickly to a fast paced environment and deal with multiple tasks and projects
  • Strong customer service and communication skills
  • Strong teamworking skills
  • Ability to communicate effectively with both technical and non-technical individuals
  • Strong interpersonal skills
Benefits:
  • Pension
  • Private health care
  • The ability to buy and sell holidays
  • They will pay for your home broadband
  • Excellent training and development opportunities
  • Ability to earn annual bonus on Microsoft Accreditations
Salary:£20,000 - £23,400 per annumWorking hours:37.5 hours per week, Monday to Friday 9am - 5.30pmFuture prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in,help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications yougain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

APPLY NOW

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