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IT Service Centre Analyst

Job LocationEdinburgh
EducationNot Mentioned
Salary28,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Service Centre Analyst£30,000 + benefits Edinburgh My client is looking for a service centre analyst /IT support engineer to provide 1st line phone support and 2nd line hardware support for a busy service centre. This is a predominately customer service focused role, which is a phone-based role alongside hardwarefault diagnostics for Desktops, laptops and mobile phones. You will be responsible for call logging and resolution, taking ownership and management of internal customer issues, setting expectations whilst meeting the needs of the Business. Key skills

  • Supporting Microsoft Windows 10 in an enterprise environment
  • Administrating Microsoft Active Directory
  • Supporting Microsoft 365 Applications
  • Supporting remote connectivity/VPN
  • Supporting LAN/WAN technologies
  • Supporting HP hardware (Laptops and Desktops)
  • Supporting Citrix
  • Supporting Printers/Multi-Function Devices
It would be advantageous if you had Experience of Intune, LANDesk ServiceDesk, Landesk Total User Management, supporting ios Apple devices or Microsoft SCCM This role would suit candidates used to working in a busy service/contact centre looking to take the next step in their career as the client provides excellent training and career development opportunities. In return they offer a competitive salary and benefits packs which includes flexible working, 15% pension and a lot more. To apply send your CV for immediate consideration.

Keyskills :
Support1st/2nd line

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