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Job Location | Edinburgh |
Education | Not Mentioned |
Salary | 10.75 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Temporary , full-time |
Pension Front Office - Customer Service Representative Position OverviewThis is an exciting opportunity to join an expanding division with our client in the Business Transformation Services (BTS). You will receive the chance to join our clients Life and Pensions Centre of Excellence in Edinburgh. You will be working in our largemodern office within Edinburgh Park which is an ideal location for travelling by all modes of transport.This is a Telephony role within our fast-paced Contact Centre and you will be the first point of contact for all inbound calls. Youll provide a first-class service to our Customers so that they receive the right information every time.Were here to help our Customers with all pension related queries that allow them to make informed decisions about their financial future. You will be at the forefront of ensuring that the Customer has a memorable experience and that they are positive aboutthe service they receive.Classroom based training will be provided onsite as well as an opportunity to listen to and take calls with support prior to going live. You will gain skills to allow you to deliver exceptional Customer Service. Your call types will vary from updating contactdetails and giving policy values to more complex technical queries about legislative change.You will receive regular feedback from your line Manager and Team Coach and will have regular 121s to support your development and help you to deliver against your targets.digitalRole