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Job Location | Edinburgh |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision were looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Customer Service ExecutiveLocation: The successful applicant will work in a hybrid role, working remotely from home and in the office (Edinburgh, South Gyle). The Role: Prudential International Assurance (PIA) is an Irish regulated life insurance company and part of the M&G plc group. PIA offers investment, protection and savings products to UK residents, residents of certain crown dependencies and residents (typically expatriate)in selected European countries. The Contact Centre team will play a key role in ensuring customers and advisers have the best possible experience in their voice and digital communications with PIA. The Customer Service Executive (CSE) will play a key role in communicating with customers and advisers through incoming and outgoing calls, and respond to incoming emails and scanned letters, from customers and advisers, supporting a range of products. You will be key to accomplishing PIAs organisation vision by achieving personal objectives, working as part of a team and acting as a role model to colleagues. You will in turn be supported with your own development and career progression. You will be an excellentcommunicator, both verbally and written, with a strong customer focus, and be able to actively listen to and empathise with the customer. As a Contact Centre team member, you will be part of a small, friendly team who support each other to deliver great customer service. Key Responsibilities for this role: