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Customer Experience Agent

Fill My Vacancy
Job LocationEdinburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client raises funds for good causes. Together with their partners and everyone who participates in the lottery, their staff members all work towards creating a better, greener and more socially inclusive world. Would it make you proud to contribute towardsthis amazing mission as a Customer Experience Agent Join their international team at their Group in the Netherlands, Germany, Norway, the UK and Sweden!The start date for this role is Monday, 27 March 2023Being part of the Customer Experience team means that you get to speak to their fantastic players through a variety of channels every day, supporting them by answering their queries, signing them up to play, and its a bonus that you sometimes get to tellthem how much they have won! Youll chat to them about all the wonderful charities they support both locally and further afield whilst keeping them up to date with the prizes that they have on offer.Their overall aim is to provide a first-class customer experience to raise funds and increase awareness for charitable organisations and the work they do. Through your pride, knowledge, and contribution youll support them in achieving their aims.Your tasks:

  • Handling a variety of call types that include sales, customer service and outbound
  • Responding to their players via email
Skills they are looking for:
  • Great attention to detail
  • Excellent communication skills, both verbal and written
  • Can work well with others
  • Dedicated to helping their players
  • A drive to achieve outstanding results
  • Ability to multi-task
Benefits of working with them:
  • You will receive a competitive salary, join an excellent pension scheme and benefit from private medical insurance
  • Its important to them that everyone continues to develop. Their Lottery Academy offers an extensive range of training programmes and courses. They are also committed to investing up to 4% of salaries into training and development each year.
  • They regularly arrange social activities and look forward to their Christmas Breakfast at the end of the year, where they look back proudly at what they have achieved together.
  • They offer lots of options to keep their team fit and healthy, including an in-house gym.
  • There are opportunities to be involved in the work carried out by the charities thanks to the funds they raise for them. This includes project visits, presentations, their annual Team Day, and an invite to the annual Gala event attended by the organisationsthey support.
About them:They are an international organisation with a social purpose. They set up and run lotteries to raise funds for a fairer, greener, healthier world. Their players win prizes with their neighbours and raise money for charity together.Their players have now raised over 12 billion for thousands of charities since 1989. Theyre the third largest private charity donor in the world.Every day, more than 1,500 team members in Great Britain, Netherlands, Sweden, Germany and Norway are helping to raise 2.3 million for charity partners.People are at the heart of what they do. Whether its their team, their players, or the thousands of good causes supported, their aim is to play their part in creating a fairer, more equal world. They are open to ideas and are committed to creating a culturethat is inclusive, representative, and celebrates diversity in everyone.

Keyskills :
Communication SkillsCustomer ExperienceCustomer ServicePresentationsTraining

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