Campus Security Manager

Job Description

At Securitas we provide a variety of mobile security services including but not limited to locks, unlocks, patrols both external and internal, alarm response, vacant property inspections, escort services.You can be part of making people feel safe, we are one of the largest security service organisations in the world.We are looking for a Campus Security manager to join our team!Apply for a position with us today!As a Campus Manager you will be managing and overseeing supervisors & site team leads, supervising campus operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining campus activities to maximise results andachieve peak performance levels including:Responsibilities:

• Campus Manager will be responsible for managing all operations within a campus
• Serves as a key point of contact to ensure the delivery of high-quality customer service for Amazon account, evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner
• Directly accountable in respect of the attainment of Key Performance Indicators (KPIs), Service Level Agreements (SLAs), the implementation of Standard Operating Procedures (SOPs) and Site Reference Sheet (SRS) and overseeing the status of the necessarytrainings.
• Monitoring performance at all levels and scheduling training as required
• Implementing an effective brand strategy and ensuring consistency
• Management of the recruitment process for staff to the service
• Ensure that all case, financial and administrative records, and files are maintained to a high standard
• Ensure that services are planned, delivered, and evaluated in response to the customer and company needs
• As campus manager your duties also include guiding management staff in your campus, setting performance objectives, evaluating, and optimizing operational performance ensuring regulatory and company standards are upheld, and preparing operations and financialreports plus preparing and performing monthly business reviews for the customer.
• Dealing with escalated customer issues, incident reports and legal actions
• Maintain effective communication with the line managers (Team leads, Security Supervisors etc.) to ensure the staff provide the highest level of customer service and care, maintain, and promote a safe and secure environment and act in accordance with theclient requirements and Securitas policies
• The campus manager reports directly to the regional account manager.
• The role is customer facing and daily contact with the customer is a big part of a campus manager job, therefore the ability to communicate effectively is essential.
• Deploy best practices across scope and functionally, drive continuous improvement activities within scope by specific trainings in close alignment with the regional account manager.
• Identify and initiate improvement opportunities; recognise (potential) issues, propose, and critically evaluate solutions and effectively resolve the matter / implement the solution
• Analyses operational and financial indicators to continuously improve account performance; ensures profitable operations with full profit and loss accountability.
• Collaboration is Key and a two-way street, transparency builds trust to connect customer and service provider for a long-term relationship building
• Demonstrate the core brand values and culture of both Securitas and Amazon, always promoting a positive image of our customer and Securitas

Essential SkillsSpecification Minimum Required

• Excellent customer service, management skills, People skills, organisational skills, and time management Ability to remain firm, diplomatic, and approachable.
• Ability to commute/relocate
• Edinburgh: reliably commute or plan to relocate before starting work (required)

Experience:

• Security Management: 5 years (preferred)

Licence/Certification:

• First Aid Certification (preferred)
• SIA (required)
• Driving Licence (required)
• SIA CCTV Licence (required)

About CompanyJoin Today and Build a Better Tomorrow!At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empoweredto be the best they can be.We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a differenceevery day - and were looking for the best and brightest to join our team.Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximizeyour potential!We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row.Join our team and use your talent and passion to help build a safer, healthier, and more efficient world.

Keyskills :
SecuritySecurity ManagerEdinburghCampus Security Manager