Part-Time Clinic Administrator

Job Description

Our client is an established and growing provider of Endoscopy Services to NHS patients in the Bradford and Leeds areas. We are currently recruiting for 1 Full Time and 1 Part Time Clinic Administrators to ensure the effective running of specific clinicsas well as general office duties.Location: EccleshillKey Responsibilities:

• Produce accurate and professional letters for the service, including ensuring all actions as stated in the clinical letter are completed as relevant. This may involve arranging a follow-up appointment, referring on to another provider or in-house for aninvestigation or simply informing the referring GP the patient has been discharged.
• Effectively and timely manage the typing generated by the specialist clinics and ensure all typing is managed within IG guidance and policy.
• Ensure all appropriate documentation is completed for the discharge process and that notes are scanned onto the Patient Information System (S1), following discharge
• Liaise closely with clinical staff regarding patient letters, to ensure effectiveness of the service, including histology dictation and matching of reports to patient files
• Answer telephone calls and take messages for clinical and management staff and ensure forwarding in a timely manner.
• Ensure patients receive timely and clear instruction with regard their appointment date and time including direction to the centres and any patient information leaflets as relevant
• Operating appointments via the choose and book system, making appointments at the time of the phone call whenever possible
• To provide general office duties such as filing, post distribution and photocopying as relevant to your clinic areas and as part of a team of staff providing a general admin function
• Answer the telephone as part of a team of staff, picking up general enquiries in relation to various service areas
• Ensure patients are registered on System1 and case loading into service
• Register and book patients: patient contact, telephone queries, face to face queries.
• Chase results and link to patient notes.
• Ensure reports are scanned onto patient records.
• Responsible for all secretarial aspects of the relevant services including typing clinics, onward referrals and creating templates for new letters.
• Manage the Consultant rotas with direct contact with the consultant team, providing monthly update and confirmation of lists. As well as putting the rota on the system and making amendments and alteration as required. Ensuring all lists are covered anddealing with cancellations and changes to the rota, seeking cover following cancellation by consultants.

Key Requirements:

• Experience of working in the NHS or a patient focused environment
• An understanding, acceptance and adherence to the need for strict confidentiality
• GSCE English language grade C or above (or equivalent)
• Strong IT skills and working knowledge of MS Office applications
• Clerical/administrative experience in a similar environment
• Excellent interpersonal skills
• Previous experience using SystemOne is desirable
• Empathetic, honest, considerate and caring

You may also be asked from time to time to be flexible in your working hours as per the needs of the clinics. You will be required to wear a uniform.Benefits:

• Starting salary £20,330 per annum (pro rata)
• 27 days annual leave, plus bank holidays
• Access to the NHS pension scheme
• Birthday Holiday - 1 day per year to be taken in the month of birthday *The Birthday Holiday is only available on satisfactory completion of the probationary period.
• 1 day leave per year for staff wellbeing
• Christmas bonus scheme
• Flexible working (where appropriate)

Full time hours: 37.5 per weekPart time hours: 20 hours per week

Keyskills :
General AdminMedical RecordsOffice DutiesClinics