Operations Manager

Job Description

Operations Manager35k BasicOn-going training & developmentMedicashHealthcare benefits, including dental, optical and therapy treatments. (Includes up to four dependent children)Exclusive Benefits & Wellbeing site (Perks at Work)Entertainment discounts -Up to 55% off cinema ticketsHealth & wellbeing discounts -Discounts for Nuffield Health (20%) and Pure Gym (10%)Travel discounts -Discounts for holiday companies such as TUI and ExpediaShopping discounts -Save up to 15% at high street and online stores by purchasing Shopping Cards. Many of the Shopping Cards can be reloaded, and some can be used online to double your savings with existing online offers

• Meals on duty
• Travel Loan (after 3 months service)
• Vodaphone discounts
• Employee Assistance Programme
• 3 days additional leave, following return from Maternity
• Day off for Babies first birthday
• Holiday Purchase scheme
• Professional subscriptions

Overview:At Goodwood, we celebrate our 300-year history as a quintessentially English Estate, in modern and authentic ways delivering extraordinary and engaging experiences. Our setting, 12000 acres of West Sussexcountryside and out story both play significant rolesin Goodwoods success. What really sets us apart is our people. It is their passion, enthusiasm and belief in the many things we do that makes us the unique, luxury brand we are.Goodwood Event Catering manages and operates the catering operations at both the Racecourse and Motorsport venues which include the Festival of Speed, Revival, The Members Meeting as well as the Qatar race meeting and an additional 14 race days at the Racecourse.Working in true partnership with our Client, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You are integral to this vision and will be passionate about creating something special.Role Purpose:Lead and inspire a team of HODS and their associated team to optimise sales, profitability and guest service at Goodwood Racecourse.As a key member of the Senior leadership team you will responsible to develop and deliver an operational strategy focusing on agreed sustainability targets, customer service/experience, team health and wellbeing.Reporting to the Operations Manager you will be directly responsible for the key result areas below (amongst other general responsibilities).Planning:CollaborationFrequent liaison with the Goodwood Racecourse General Manager and Operations manageras well as your Head of operations to agree strategy and direction of travel, developing and monitoring tactical plans to deliverStructured Approachensure that all activities have a clear purpose and measurable outcomes, with a disciplined and pacy approach to completion, including the review and application of lessons learned.External landscapekeep abreast of market trends which may impact your operation and make suggestions to evolve / keep ahead of the curve.Projectsstrong focus on collaboration with Client, Stock controller, Levy stakeholders and contractors to plan and deliver various capex and innovation projectsOperations:Ownership of the day to day delivery of consistent and exceptional product quality and servicestandards to achieve and ideally exceed department targets and grow our reputation for celebrated customer experiencesReadiness to trade - Oversee and ensure that all services within remit are ready for operation at specific time and to the agreed standard.HospitalityDrive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs, that is infections throughout your team.Innovation - Close and detailed liaison with the GEC senior team to plan and deliver innovative solutionsConsistencyDevelop robust operations plans that ensures that food quality, presentation, staffing standards and operational standards are maintained according.Monitor and maintain the Health and Safety policy, process and culture across the venueCommunications - Directly liaise with the Goodwood racecourse client representatives and your Team Managers to ensure that communication and expectations are clear. Use structured, regular and consistent meetings as a key tool.Guest FocusChampion the guest focused culture, continually sharing and acting on client and customer feedbackHealth & SafetyLead the H&S culture and compliance across the venuePeople:Structurework with the Finance manager and Operations Director to agree and sign off appropriate structures to flex resourcing between fixed and variable workers across all Departments and with appropriate factoring to address extended and weekend operatinghours.Culture - Work closely with the Goodwood Event Catering team to develop and sustain a high level of team energy and engagement, focused on great food and hospitalityReview and Develop - Conduct regular performance reviews and talent management / succession planning activity, based on agreed and measurable KPIs.Communications - ensure effective team communication flows (in all directions) throughout the venue.Reward and recognise - Recognise and celebrate success.HR compliancework closely with Operations Director to ensure complete and consistently effective adherence to all legal obligationsWho we are:Levy UK + Ireland is the sports and hospitality sector ofCompass Group UK and Ireland.It is the market leader in the provision of legendary food and drink experiences at some of the UKs most significant sporting, arena, and leisure venues.Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Irelandcreates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These includeKeith Prowse,Payne and Gunter,andLime Venue Portfolio. Websitehttps://le