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Application Support Analyst Level 1

Hastings Direct
Job LocationEast Sussex
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We have an incredible opportunity to join our IT Operations division as an Application Support AnalystYou will join as part of a team who are working across the full Hastings Systems Estate and are responsible for the analysis and recovery of all production incidents.What will you be doing

  • Triage and analysing incidents and working with the wider team, Developers and Engineers to identify root cause fixes and raising defects via octane.
  • Liaising with key stakeholders and senior leaders/management.
  • Working with development teams to aid and improve system functions and processes.
  • Manage agreed backlog of incidents (via Kanban boards and Scaled Agile Framework - SAFe - methodologies) and issues with resolutions / mitigations delivered within agreed timescales.
  • Organising recoveries and/or script executions for breaches - Working with other teams to facilitate
  • Escalate and defects you feel are significantly impactful to customer/colleague or a breach to either the Incident and Analyst manager (or a member of the Incident management team), risk and compliance and the Programme and Product leadership team.
What are we looking for
  • Investigative nature with problem solving attributes
  • Exposure or knowledge of SOAP, REST, JSON, XMLJSON & XML, HTML, GOSU, CSS and JavaScript advantageous.
  • Previous position as an Application Support Analyst or similar
  • Experience of working to ITIL standards within an agile, Kanban environment
  • KQL and/or SQL knowledge an advantage
Benefits for youPlease find some of the great benefits we offer here at Hastings Direct;Attractive base salary dependant on experienceUp to 10% bonus earning potentialPension 1:1 match up to 10%25 days holiday and bank holidays (plus buy and sell up to 5 days)Life AssuranceDiscounted Hastings Direct productsPlus a lot more that wed love to bring to life with you! Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, genderreassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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