Junior Share Plans Associate

Job Description

Job Title: Share Plans Associate (Junior)NB Share Plan experience is not a requirement for applicants. We will provide full training for the successful candidate. Location: London E14Holiday: 23 days + bank holidaysWorking hours: Mon to Fri, 9 am - 6 pm, hybrid office/home working (3 days in office, 2 days working from home)Salary: CompetitiveBenefits: We offer a competitive salary, company pension, death in service benefit, private medical cover, reduced gym membership and free eye tests. We also offer various flexible benefits such as a cycle to work scheme and retail vouchers.Discretionary annual bonus schemes are offered to all staff based on individual and business performance and contribution to the business.Cytec Solutions is a technology company, with a pedigree for developing, implementing, and supporting tailored solutions in the fields of share plan administration, insider management and corporate governance.Cytec works on developing high quality, innovative software solutions working with FTSE listed companies, private organisations, and administrators/trustees, all of whom expect reliable and cost-effective solutions. This is an exciting opportunity to playa real part in the extended growth of this progressive company.Cytec Solutions are looking for a Share Plans Associate to join our expanding Client Services team.Description:This role would suit a person with outstanding Microsoft Excel knowledge who is looking for a junior administrative role in an office environment. You must be willing to liaise with colleagues and clients on a regular basis whilst being engaging, collaborativeand willing to learn a plethora of new skills, including financial products in a technological environment.The Client Services Team undertakes a variety of tasks including:• Onboarding new clients onto our software platform Sharetrack• Providing cover for the Insidertrack support team where required• Providing software support to existing clients• Administration of clients UK Share Plans• Private client registration servicesResponsibilities:

• Report to the Head of Share Plans providing high quality transparent reporting of your work.
• Set up timelines and arrange meetings/catch ups with clients.
• Document client requests for new functionality.
• Assist with configuration of sites/tailoring to client’s needs.
• Review and test sites before release.
• Provide training to clients.
• Create incident reports where necessary in a timely manner.
• Provide general email/phone support for existing clients.
• Assist setting up new functionality for existing clients to keep them updated.
• Undertake Share Incentive Plan administration work including:

o Monthly SIP purchases, including producing reports for clients.o Processing of leavers and preparing leaver letter for participants.o Updating eligibility/new joiner to the plans.o Processing and submitting sales/transfer requests.o Ensuring taxable values are correctly calculated.

• Undertake Register administration work including:

o Processing transfer requests on client Registers.o Updating participant records with changes, following a strict approvals process.o Supporting clients as they run Liquidity events.o Calculating Dividend payments.The Person:

• Strong interpersonal skills and ability to communicate well - you’re able to build effective internal and external relationships that add value with a client-service mentality and collaborative work style
• Methodical problem-solving abilities - you take the initiative to resolve issues and drive work forwards.
• A strong ownership mentality - you will own processes and issues, managing them through to completion and beyond
• Excellent organisational and planning skills - you can prioritise work in an effective manner
• Meticulous attention to detail - you are diligent with your work to ensure errors are kept to a minimum
• High level of excel skills - you can work with data, using IF formulas and completing VLOOKUPs

Interested To apply for this role please submit your CV and personal statement detailing why this position would be suitable for you

Keyskills :
Communication SkillsCustomer ServiceMicrosoft ExcelOrganisational SkillsTelephone MannerMethodicalPlanningAdministrationattention to detailV Look ups