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Helpdesk Coordinator

Ballymore Group
Job LocationEast London
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Ballymore, an award-winning property developer have a vacancy for an Aftercare Helpdesk Co-ordinator based at Royal Wharf, Silvertown London E16 to join and complement our team.If providing a 5* customer experience is important to you and you have a "can do, will do" approach to your work, then this could the next step in your career journey.Key Responsibilities:

  • You will handle emails, phone calls and communications through our new mobile app from residents, agencies and partners reporting new build construction defects, logging and allocating job tickets to the relevant contractors on our easy to use Clixifix system.
  • Daily updating each job ticket including chasing up contractors to ensure service level agreements are adhered to and all jobs are completed and closed satisfactorily whilst providing a high level of aftercare service at all times.
  • Providing admin and logistical support to aftercare managers when required.
    • About you;
  • You must have excellent customer services skills and telephone manner to deal pro-actively with queries and complaints,
  • You will ideally have relevant knowledge & understanding of construction defects.
  • You need to be organised with high accuracy and consistency
  • You must have excellent spoken & written communication skills
  • Must be literate with a high attention to detail with spelling and grammar.
  • You need the ability to be calm under pressure and work to deadlines in a fast-paced environment.
  • Excellent computer skills are essential, word, outlook and excel.
    • If this sounds like you then please get in touch.Immediate start availableHours: 40 per week - Monday to FridayA full job description is available. To apply, please send a current CV for consideration Required skills
  • Construction
  • Customer Services
  • Property
  • Queries
  • Telephone Manner

    • Keyskills :
    Construction Customer Services Property Queries Telephone Manner

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