Customer Service Advisor

Job Location	East Leake
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Are you someone who is passionate about putting customers first, progressing your career, and having varied working days If yes, then this role could be for you!At Saint Gobain we are looking for a customer focused individual to join the Customer Service team in our East Leake offices. Our Customer Service Advisors are skilled in taking and amending orders whether electronic, emailed or over the phone. Acting as thefirst point of contact for queries including stock availability, product information, bespoke orders, plasterboard recycling, account management for specific customers, support with the website, delivery updates and aftersales care resolution.SGIS is one of 30 Saint-Gobain brands, pioneering the use of drylining partitions, wall linings, ceilings and plaster finishes were able to create better buildings and leave a positive legacy of improving peoples lives.What You Will Be DoingOur sites are busy places, with lots going on inside and out, and whilst the exact duties may vary here is a taster of the role.

Respond to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods.

Check the accuracy of orders to minimise the number of credits and customer issues/complaints.

Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service.
Gather customer insight through the strong relationships you build to trigger business improvements.
Show a desire and commitment to develop your own skills and knowledge to perform at your best.
Mastering more specialist activities including managing export orders, dealing with bespoke orders, account management, customer care, and supporting our Plasterboard Recycling Scheme

What We Are Looking ForWe are looking for a customer-focused and proactive person who can put themselves in our customers "shoes". Passionate about delivering a great customer service and working as part of a high performing team. No previous experience is required. Just a desireto learn and have a passion to put the customer first.Whats in it for meIn return for your hard work, we have a range of benefits to offer, some of which include; high street discounts, pension schemes, opportunities for career progression, and so much more.Is Saint-Gobain an inclusive employersSaint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.And what about flexibilityThe world of work is changing. At Saint-Gobain, were always open to new ways of working. Everyone has different needs and commitments. Well happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, oranything else that matters to you. We cant promise to meet every request when were recruiting. But we do promise to listen.If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!Required skills

Customer Service

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