2nd Line Service Desk Engineer

Job Location	East Horsley
Education	Not Mentioned
Salary	£40,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

2nd Line Service Desk EngineerSurrey£40,000 per annumExciting opportunity for an innovative and ambitious 2nd Line Service Desk Engineer to join an award-winning financial services organisation. This role will play a pivotal part in providing end user support within the business, as a key member of the Service Desk Function, you will work collaboratively with the team to provide first response and analysis on incidents and provide efficient resolution.The client are a trusted and reliable financial services provider, who have demonstrated steady growth and healthy profits year after year. This is an opportunity to join a business that promotes career growth and personal development, alongside an emphasison quality. The client are Surrey based, and the role will be fully on site with a competitive salary.Key Responsibilities:*Handle incoming requests and changes to the Service Desk via telephone, email, and ticketing system, ensuring courteous, timely, and effective resolution of end-user issues within SLAs.*Demonstrate flexibility to cover core hours of support (8 am - 6 pm, Monday to Friday).*Document all pertinent end-user request information, including name, department, contact information, and nature of the problem or issue, as well as providing regular updates.*Act as Subject Matter Experts (SMEs) in fields of expertise, escalating to 3rd line, supervisor, or team leader and service desk manager as necessary.*Prioritise incidents, service requests, and problems, adjusting based on the uniqueness of each one.*Administer and maintain the corporate estate, including workstations, servers, BYOD, MDM, O365, SaaS & on-prem applications, Azure, etc.*Identify and become proficient with appropriate software and hardware used and supported by the organisation.*Perform hands-on fixes, including installing and upgrading software, hardware installation, implementing file backups/restores, and configuring systems and applications.Key Skills & Experience:*Minimum 3 years of previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment.*Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade.*Working understanding of Active Directory, Exchange, Microsoft 365, GPO, basic networking, Virtualization (preferably VMware).* A confident communicator, who can easily build rapport within the team. *Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops.*Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level.If this sounds like you, then apply below! Id love to hear from you.Required skills

2nd line support
service desk engineer

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