Secretary (Clinical) / Administration

A great opportunity for a Secretary who has worked preferably in the Medical industry.

Handling office communication and correspondence including incoming phone calls and emails
Managing surgical scheduling including the preparation of weekly surgical lists and patient files, organising files, providing quotations, ordering lenses, ordering graft tissue, and preparation of all administration required for surgery.
Managing private health insurance.
Managing patient communication including the booking and rescheduling of appointments
Managing patient administrative queries from start to finish
Maintaining and updating patient records and handling confidential information
General administration for the Consultants.
Creating accurate documents such as letters from the in-house portal to send to patients and medical professionals.
Taking of payments.
Managing of internal mail and inter site correspondence.
Preparation of new patient packs.
Document printing, copying, scanning and filing.
Support to the Enquiries Team (new business).
Ad hoc responsibilities.

KEY SKILLS AND EXPERIENCE

Experience and confidence in telephone call handing in an office environment is essential.
Excellent written and verbal communication skills techniques are crucial with a high level of computer literacy including a working knowledge of Microsoft office.
Excellent organizational skills to ensure patients and medical staff receive timely and quality support with the ability to multitasking.
Empathy for dealing with patients and their families.
Excellent problem-solving skills especially when dealing with challenging situations.
Excellent customer service skills and the ability to put the needs of patients first.
The ability to function well in a team while taking on individual accountability to provide effective administrative support.
Willingness to learn new tasks and the ability to take on and accept responsibility.
Ability to maintain strict confidentiality and deal with the public in a sensitive way.

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