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Customer Service Apprenticeship

Lloyd Recruitment Services Ltd
Job LocationEast Grinstead
EducationNot Mentioned
Salary£16,000 - £18,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of Apprentices who are keen to undertake a level 2 Customer Service Practitioner apprenticeshipWhilst undertaking a Level 2 Customer Service Practitioner apprenticeship programme which will be for a minimum of 12 months (plus a 3 month end placement assessment), you will:

  • Promote and sell a range of services and products
  • Handle customer enquiries
  • Resolve complaints to the required standards
  • Provide an exceptional level of customer service
  • You will promote and sell a range of services and products, ensuring compliance with all standards
  • You will do this by taking inbound calls, making outbound calls, email, Webchat, and social media if required
About you
  • All that we ask is that you are educated to GCSE level in English and Maths and can demonstrate a confident, empathetic, and passionate approach to customer service. You will have good communication skills, both written and verbal, and the ability to adaptto new systems, changes and procedures as required
  • Some exposure to a customer service environment would be advantageous, as would some knowledge of Google Suite, however these are by no means essential
Other key skills:
  • Good communication skills, both verbal and written
  • Knowledge of Google Suite is advantageous
  • Ability to demonstrate a confident, empathetic, and passionate approach to customer service
  • Ability to adapt to new systems/changes/procedures as required
Additional info
  • The role is for 35 hours per week - Monday to Friday, 09:00 - 17:00 including a 1 hour lunch break (unpaid) and x 2 15 minute breaks
  • Although this role is based in East Grinstead, it will be a mixture of home / office working. After an initial 3 months in the office, we anticipate 3 days will be spent working in the office and the other 2 days working from home
  • We are looking at a start date of 4th September 2023. Due to the training programme should you be successful at the interview stage, we would request that you do not book annual leave during your first 6 weeks of employment
Whats in it for you
  • Starting salary of between £16K - £18K DOE, which will rise on successful completion of the apprenticeship
  • 25 days holiday
  • A generous contributory pension scheme
  • Private medical insurance
  • Discounts at a number of retailers
  • Discounts on company products
  • Hybrid working after initial training period
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities

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