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Customer Service

Job LocationEast Grinstead
EducationNot Mentioned
Salary£23,000 - £27,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Here at Reed, we are thrilled to be working with this well-established company. They are offering a fantastic opportunity to the right candidates. Please keep reading for more information.Benefits:• Company Bonus scheme (£300)• Following successful probation period opportunity for hybrid working• Pension, Life Assurance, Health shield Cash Plan and Discount Perks• 22 days holiday (plus Bank Holidays)• Birthday leave• Free on-site parking and free electric car charging points• Monthly company social events and an annual awards ceremonyJob purpose:As a Customer Service Account Executive, you will provide front line telephone and email support, understanding their bespoke requirements and providing a high level of customer response and service.Day to day duties:

  • Operate a frontline telephone/e-mail support.
  • Responsible for resolving day to day queries including processing of all orders and any correspondence relating to those orders with the customer.
  • Log all internal/external customer issues on Drive and where appropriate put forward solutions to assist with the repair.
  • Actively support operational change whilst effectively minimising disruption to production and service
  • Responsible for communicating any issues/information that may impact the delivery of service.
Desirable attributes:
  • Previous knowledge and experience of warehousing and distribution
  • Previous customer service experience
  • Good interpersonal skills to build relationships with customers.
Is this role of interest to you If so, please apply now.

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