Customer Relations Associate

Job Description

Exciting Opportunity for Customer Relations Associate - East Grinstead - must be a driverAre you eager to take the next step in your career but unsure where to start Are you passionate, motivated, and ready to elevate your professional journey quicklyIf you answered yes, we have an incredible opportunity for you to grow within a dynamic customer relations and account management role!Lloyd Recruitment Services is thrilled to collaborate with a leading company seeking a Customer Relations Associate to join their expanding team on the outskirts of East Grinstead.Why Choose UsOur client offers a fantastic working environment, featuring an open and friendly office where collaboration is encouraged. Team spirit is fostered through ad hoc events and activities, creating a supportive atmosphere to help you thrive.Whats the RoleAs a Customer Relations Associate, youll be at the forefront of building and nurturing relationships to enhance customer satisfaction within existing accounts and attract new customers. Working closely with a Senior Account Manager, youll be responsiblefor meeting monthly targets while ensuring high customer satisfaction. Were seeking a self-motivated individual passionate about customer engagement and dedicated to expanding their knowledge to become a valuable resource for customers.Whats in it for YouEnjoy a competitive starting salary of up to £21,000, complemented by quarterly bonuses and monthly commissions. With a genuine year one OTE of £28,000 - £30,000, this role promises a fast-moving career with ample opportunities for growth.Benefits

• Company events to foster team spirit
• Company pension for your financial future
• Free parking for your convenience
• Health & wellbeing program to support your overall wellness
• On-site parking for easy accessibility
• Employee awards to recognise your achievements

Responsibilities and Duties

• Drive new business generation and account management, including outbound cold calls, support in call-out days, and following up on marketing leads.
• Engage with customers through meetings, networking events, and understanding their needs to offer tailored solutions.
• Negotiate purchases with company suppliers.
• Receive ongoing training from vendors and third parties to refresh and extend your knowledge, with webinar training always available
• Proactively manage renewals, identifying upsell and cross-sell opportunities

Skills Required

• Strong literacy and numeracy skills (GCSE grade 4 or above in Maths and English)
• Disciplined and self-motivated with keen attention to detail
• Familiarity with MS Office suite or a willingness to learn
• Excellent verbal and written communication skills
• Active listening skills to understand customer needs and match them with appropriate products and services
• Engaging, approachable, and skilled at building and maintaining relationships
• Self-motivated, productive, and organised
• Innovative and creative, always seeking new ways to make meaningful contacts
• Tenacious and resilient, overcoming objections and staying positive
• Goal-driven, understanding, and owning targets to control results
• Commercial awareness and appreciation for business-critical activities
• Ideally, some experience in a customer-facing role (desirable)

Take the leap into a rewarding career-apply now and join us on this exciting journey!Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Keyskills :
sales supportcustomer serviceaccount managementcommunication skillsnegotiating skillsmaking outbound calls