Retail Showroom Manager

Job Description

Are you currently a Retail manager looking for a change Working for one of the U.K.s leading interiors manufacturers and distributors, with an extensive portfolio of high-quality products, you will be running the day to day operations of a brand newshowrooms for the company.The successful candidate will Manage the Retail Team and monitor the day-to-day running of the showroom. Generate sales through Retail and Trade customers, concentrating on reaching sales targets and increasing profits. Stock control and merchandise along withstaff training and to follow Company health and safety policy.Main Responsibilities:

• Key holder, responsible for opening and closing the showroom.
• Manage costs and overheads, monthly sales margins and targets and all factors affecting the profitable performance of the showroom. Understanding of P & L sheets.
• Seek and continuously develop knowledge and information about customer activity, pricing and tactics and communicate this to relevant departments in the Company.
• Manage and motivate the staff according to Company policies and employment laws.
• Ensure relevant HR procedures are followed (appraisals, performance management etc.).
• Train and develop new and existing staff members.
• Efficiently and within Company timescales store paperwork/record data.
• Manage cash, payment systems and banking in accordance with Company procedures and policies.
• Monitor day to day procedures of the showroom.
• Attend meetings and contribute to Company strategy and policy making as required.
• Delegate tasks as appropriate.
• Proficiently deal with customer complaints.
• Increase new sales through trade enterprises.
• Process sales and orders.
• Plan and implement POS, showroom merchandising, layout and customer flow to maximise sales, customer satisfaction, appearance, image and ergonomics for customers.
• Build and develop showroom displays.
• Manage and improve staffs selling and customer service interaction with consumers to optimise and sustain sales performance, profitability and customer satisfaction.
• Manage security and health and safety pertaining to staff and customer awareness.
• Ensure excellent standards of housekeeping are maintained together with the condition of all equipment, fixtures and fittings within the shop.
• Ensure competent and timely stocktaking/stock management is undertaken.
• Recruit new staff members in conjunction with the HR department.
• Continually learn about new products and ranges and train staff.
• Liaise with purchasing department and identify product gaps.
• Manage and maintain effectiveness of IT and other essential in-showroom systems.
• Develop personal skills and capability through on-going training as provided by the Company or elsewhere, subject to Company approval.
• Help Marketing track where footfall has heard of our showroom.
• Target increased sales by adding grout/adhesives and other accessories to tile sales.
• Target the sales of identified Clearance ranges.
• Control discounts given by the Retail Sales Team.
• Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
• Ensure compliance with all health and safety, quality and human resource policies and procedures.

Personal Specification:

• Customer focused.
• Responsible.
• Reliable and trustworthy.
• Competent in managing a small team; being a motivator and a good listener.
• Able to handle sensitive and confidential matters.
• A good communicator.
• Well-presented and confident.
• Aware of health and safety legislation.
• Decisive.
• Approachable, friendly and polite.
• Able to delegate.
• A problem solver.
• Articulate.
• Numerate and accurate.
• Computer literate.
• Organised.
• Able to take instruction.
• Able to take instruction.
• Knowledgeable of the industry and able to learn.
• Able to lift product.
• Enthusiastic for change and new ideas.

Remuneration and BenefitsWe offer a competitive salary and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts and death in service cover. In addition there is structured training and the potentialfor career progression within our growing dynamic company.For a full job description please email me on or phone me on