Full-Time Business Support Team Administrator

Job Description

Atos is a global leader in digital services and provides Cloud Computing, Software & Systems Integration, Big Data & Security solutions within multiple sectors.As part of the service offering to their clients, Atos provide world class customer support solutions.We have some exciting Business Support Administrator opportunities working at Atos in Durham City. Atos pride themselves on hiring, growing and retaining the very best talent, and we are therefore looking for candidates who want a career rather than a short-termassignment.The DetailsFull time 37.5 hours per week, working Monday - Friday 09:00 - 17:00.Rate of pay is £10p/hr33 days Annual Leave - after 12-week serviceAccess to Adecco Lifestyle benefitsReward and Recognition ProgrammeLong term (ongoing) contract via Adecco with permanent opportunitiesWe are looking for people who have* MS Office skills - an understanding of Microsoft word and excel is desirable* Excellent interpersonal skills* Ability to develop good relationships with customers and colleagues* Ability to organise and prioritise work in an effective manner* Ability to work under pressure* Self motivation and awareness* Excellent Team player* Attention to detail* Must be flexible due to the demanding nature of the role.* Understands the internal roles and responsibilities of the wider organisation* Adapts to changing circumstances and new information that affect processesThe Job- Business Support Team AdministratorThe Business Support Team is critical to the success of PIP claims and the claimant experience. They are the backbone of the PIP experience within Independent Assessment Services and give vital support to health practitioners.BST input claimant conditions provided by the DWP to Independent Assessment Services system (PRS). Quality is imperative at this stage to ensure manual input is correct. The claim then moves to a Health Practitioner for medical assessment. Completed Assessmentsare returned to BST and are automatically processed and transferred electronically to DWP system (PIPCS).Your duties will include:

• Inputting manual claimant referrals from the DWP to the Independent Assessment Services system (PRS)
• Inputting claimant medical details taken from the DWP PIP2 application to Independent Assessment systems (PRS).
• BST helpline, taking calls from the DWP for progress updates and complex queries.
• BST receive other tasks from the DWP that require further investigation: Change of Claimant Circumstances e.g. address, death notification, claim withdrawal.
• Dealing with requests from HPs, Scheduling and Customer Services, e.g. change of circumstances, returning claims to the DWP and resolving other queries by liaising with the DWP.
• Checking and organising payments for Factual reports that GPs provide on behalf of claimants.
• Support business areas

What you can expect from AtosLong term (ongoing) assignment with Permanent opportunitiesTeams games, competitions and charity daysDress down day every FridayDepartment competitions and rewards- vouchers, time back, chocolates and treats for meeting targets, receiving excellent customer feedback or going the extra mile to help your teamBreak and kitchen facilities, with tea, coffee and juice providedExcellent training and support to develop and progress in the companyAdecco corporate benefits with retailers and services, as well as free eye test vouchersEmployee Assistance Programme for help and advice on health, wellbeing and finance issuesEasy online timesheet system with weekly payDedicated Adecco on-site supportSite located centrally with excellent bus and rail linksSecurity ClearanceSupporting Atos most important clients means that security is always a priority. All applicants will be required to pass a security check to take up an assignment as Atos. The levels of security clearance vary depending on the client you are supporting,however please advise us if any of the below apply to you:

• You have any unspent convictions on your record (including driving offences)
• You are currently serving a driving ban
• You have a spent conviction, a previous caution or other recorded incident with the police
• You have had any CCJs or Bankruptcy agreements ordered against you

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy