Land Operations Executive

Job Location	Dunkirk, Chester
Education	Not Mentioned
Salary	£23,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

We have an exciting opportunity for those with customer service experience gained within the travel sector, to join a leading, online Tour Operator based in Chester as a Land Operations Executive.Successful candidates will use their exceptional communication skills and personal service to build rapport with customers to resolve in-resort queries effectively to maximise future repeat custom.This is a full-time position and offers a competitive starting salary of £23k, discounted personal holidays, company pension, on-site parking and much more!This is a fantastic opportunity for those passionate about Customer Service and who enjoy working in a fast-paced environment, where hard work is rewarded! If this role is of interest to you, please contact us today for a confidential chat, or apply online.Please note, our client can offer hybrid working - home/office basedRole of Land Operations Executive:

Manage and resolve customer queries, primarily land queries.
Prioritise and action E-mails effectively
Action daily booking queues
Chase relevant suppliers for documentation/confirmation
Check and update documentation for specialist bookings
Effectively manage and resolve escalated issues
Crisis situations support
Fulfil any critical support as directed by Manager
Handle incoming calls from Agents regarding documentation and admin queries
Investigate booking anomalies and irregularities
Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements

Skills required for the role:

Customer Service Experience in a fast-paced travel agency or tour operations environment
Excellent telephone manner
Skilful with Microsoft Office (Word / Excel)
Great attention to detail and accuracy
Ability to organise, prioritise and manage own workload efficiently to tight deadlines
Experience in dealing with conflict resolution
Excellent team player with the ability to work independently
A flexible and adaptable approach to work

If you’re interested in learning more about this Land Operations Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!Not for you Then please visit our website to view the other exciting roles we have available www.succeed-recruitment.comSucceed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobsRequired skills

1Customer Service
1Holidays
1Queries
1Travel Agency
1Tour Operators

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